Video

David explains why customers often come to the dealership with a combative or defensive demeanor, and what you can do to overcome it.

Becky hosts Scott Gunnell, of the JM&A Group, to discuss how the evolving digital landscape will impact the future of F&I.

David Kain interviews Chip King, managing partner at CallRevu, to discuss why dealers need better phone skills and how it leads to more sales.

Mark gives his best tips concerning the three segments of leadership.

 Brian gets you ready for the NADA convention and examines how to strengthen your utilization of Google Analytics to improve your virtual showroom presentation.

David Lewis: How to inspire more be-backs through the proper use of a video presentation.

Becky chats with Mike Trasatti to talk about data cyber security and how to protect customers information from potential threats.