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CMA’s Liza Borches explains the value of a top-notch customer experience

Carter Myers Automotive has roots dating back to 1902 as a hardware, machinery, and mill supply business that built and sold horseless carriages. Today,...
work-life balance

How to Create a Good Work-Life Balance

Many of us in the auto industry are familiar with the term “bell-to-bell” as a means of expressing the long hours' sales staff work...
company culture

Creating a Stellar Company Culture in Your Dealership

Your company culture affects both employees and customers in an undeniable way. As Thomas Davenport of Towers Watson Consulting stated, “workplace culture is to...
dealership harassment

Dealership Harassment Claims – A Ticking Time Bomb That You Don’t...

The recent wave of sexual harassment claims should be of concern in any type of business, dealerships included, as this trend represents a particular...