Customers need to know from you that they’re purchasing a quality vehicle, but cars today are very complicated to fix. When it comes to service contracts, Becky suggests adding this...
Everybody makes excuses, whether it be to explain why someone's better at something or why we failed a task. Are you making excuses for why things don’t get done? Mark has...
We all know the importance of building the most possible value with our clients before presenting the numbers. Jonathan shows you one particular way to do that.
You’re the expert, the higher authority, but sometimes you diminish your authority with certain phrases. Jonathan suggest using these phrases instead, therefore elevating your authority and building trust.
Never ask a question you don’t have an answer to. Instead, Becky says to ask questions that will lead to answers that will capture the information to sell to the...
Do you use a broad brush when it comes to training your team? Glenn suggests looking at each member to target their work metrics to figure out how they can...