Automobile dealerships are told they must adapt to the ever-changing landscape every week. Or at least it seems that way. For example, one of the most significant developments in car...
Today, sales managers usually have two roles. First, they have to manage and administer the sales team. Second, they are also expected to demonstrate outstanding leadership skills and guide the...
Ken Garff Automotive Group, ranked ninth on Automotive News’ list of the top 150 dealership groups, continues to invest and grow their operations. On this episode of Inside Automotive, host...
As customers do increasingly more research on the vehicles they wish to purchase, sales professionals must learn new phrases to keep control of the conversation, and achieve mutually beneficial results....
During the years following the COVID pandemic, many dealers, unable to remain disciplined during the challenging times, replaced good habits with bad ones. However, as Dale Pollak, Executive Vice President...
After a challenging and disappointing year, dealerships are anxious to know what's in store for retail auto in 2023. Consumer research firm J.D. Power is at the forefront of market...
Emotional intelligence is just as important as technique in car sales. Consumers want more than just a competent car salesperson that can state the facts. Instead, consumers want someone who...
The 2022 Deloitte Global Automotive Consumer Study indicates that concluding a vehicle in-person remains the preferred method for 75% of car buyers. However, more people are attracted to buying their...
In today’s retail environment where demand far outstrips supply, desking managers haven’t had to put together too many complex deals. After all, customers don’t have any negotiating leverage. You put...
The jury is still out about how long it will take for electric vehicles to capture the majority of car sales. But as electric vehicle adoption begins to grow, it's becoming clear...