TSLA406.560-13.21%
GM75.855-1.995%
F13.630-0.2%
RIVN17.065-3.075%
CYD46.5400.3%
HMC28.545-1.085%
TM180.1250.325%
CVNA69.620-0.76%
PAG183.7400.32%
LAD310.7151.695%
AN190.530-0.19%
GPI295.490-1.32%
ABG209.8901.92%
SAH86.7000.79%
TSLA406.560-13.21%
GM75.855-1.995%
F13.630-0.2%
RIVN17.065-3.075%
CYD46.5400.3%
HMC28.545-1.085%
TM180.1250.325%
CVNA69.620-0.76%
PAG183.7400.32%
LAD310.7151.695%
AN190.530-0.19%
GPI295.490-1.32%
ABG209.8901.92%
SAH86.7000.79%
TSLA406.560-13.21%
GM75.855-1.995%
F13.630-0.2%
RIVN17.065-3.075%
CYD46.5400.3%
HMC28.545-1.085%
TM180.1250.325%
CVNA69.620-0.76%
PAG183.7400.32%
LAD310.7151.695%
AN190.530-0.19%
GPI295.490-1.32%
ABG209.8901.92%
SAH86.7000.79%


Retail Automotive

small BDC team

Failure To Properly Handle Inbound Service Calls Hamstrings Service Departments

- September 14, 2015
Start with a small BDC team and take other steps to catch all customer phone calls. BY BILL WITTENMYER During several of my recent speaking engagements, much debate has arisen over...
Sales & Marketing Fixed-Ops
dealership web traffic

Steps To Ensure More Of Your Dealership Web Traffic Is Qualified Sales Leads

- September 8, 2015
Emphasize only the cars you want to sell now, reallocate your digital media spend and refine your search terms. BY TIM O'ROURKE Differentiating your dealership from its local competitors is more challenging...
Sales & Marketing Auto News

How far does your dealership go to make customers happy?

- September 1, 2015
How far does your dealership go when it comes to making people happy? Shaun Del Grande, owner of the 15-brand, 14-store Del Grande Dealer Group in San Francisco, says happiness...
Management & Leadership Sales & Marketing

Are You Picking Up On The Emotional Cues From Your Potential Customers?

- August 25, 2015
When it comes to taking mental notes of what a potential car buyer desires, tapping into the emotion and excitement of that customer during every stage of the buying process...
Sales & Marketing Auto News

How this new product can help you build trust and close deals faster

- August 19, 2015
Car shopping destination Edmunds.com launched a new customized tool for car dealers to more quickly validate pricing and information on all of their inventory for potential car buyers who appreciate...
Sales & Marketing Daily Automotive News

Tips and practices to connect with mobile shoppers more effectively

- August 17, 2015
The age of mobile is no longer around the corner - it's here! 50 percent of your potential customers are using mobile devices to shop for their next vehicle. So...
Sales & Marketing Auto News

Tips to help you achieve the best results in your used car department

- August 3, 2015
Did you know that the used car department is the biggest opportunity for you to increase profitability? There is an art to managing used cars and NCM Institute has some...
Sales & Marketing Auto News
Automotive News

Anticipate Common Problems For An In-House Or External Dealership BDC

- August 1, 2015
Find a quality business development manager who will train and closely watch the BDC staff. BY MIKE HAEG In analyzing more than 300 dealerships’ phone processes, my company has learned that a...
Sales & Marketing Auto News
Customer’s Fear

Take Away A Customer’s Fear Of Buying With A More Positive Sales Approach

- August 1, 2015
Dealerships only undercut themselves with high-pressure, high-fear tactics that are out of touch with informed buyers. BY DAVID LEWIS Having spent nearly 30 years as a consultant and trainer in the...
Sales & Marketing Auto News

How impactful visuals and interactive content are increasing customer satisfaction

- July 29, 2015
Auto manufacturers (OEMs) have moved away from having an abundance of text and static pictures on their websites, and are instead telling an engaging story about their vehicles by using...
Sales & Marketing Auto News


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