Tom welcomes Wes Crumby of Sub Prime Dealer Services on the show. In this conversation style interview, Tom learns what’s best for the dealer in terms of special financing, best...
While there is a place for phone calls, emails, and texts, sending an old-fashioned, hand-written thank you card to your customers may provide a genuine quality that you may not...
Mark Tewart's Keys to Peak Performance:
Enthusiasm & Energy
Often times, the newest salespeople sell the most cars of anybody on the sales floor. This is due to the natural enthusiasm...
Auto retail disruptors are learning what it takes to keep buyers more engaged throughout the process that offers a level of transparency that is necessary to creating an awesome car...
If it hasn’t happened already, a car with a plug will show up on your lot sooner rather than later. And, while it’s true that most customers who purchase an...
After years of rising demand and record-setting results, the U.S. sales momentum has come to a relative halt, as a recent in-depth article by WardsAuto notes.
At the same time, dealership inventories and incentives have...
Big data has been taking center stage in the future of retail marketing but can this predictive analysis be used to find your next car buyer? Andy Gilman, VP Sales...
"If you're not on Facebook, get on Facebook". On today's Tip of the Day, Mark Tewart outlines the reasons why all dealerships and sales people need to be on Facebook.
How good are dealers when it comes to customer lead follow-up?
In a recent study from Conversica, they divided the effectiveness of customer lead follow-up in four categories: promptness, personalization,...
Are your voicemails generic? Don’t underestimate the importance of voicemail in your arsenal of tools. Show your customers you care with this advice from David Kain.