Thursday, September 16, 2021
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2021 Vehicle Health Index unveils opportunities for fixed ops

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Drivers who experience a Check Engine light lose trust in their vehicle. But due to the pandemic, many vehicle owners have held onto their cars for longer than normal due to economic uncertainty, meaning more vehicles of extended ages are on the road. According to the 2021 CarMD Vehicle Health Index, Check Engine light issues […]
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Hyundai

Hyundai to recall 82,000 EVs for fire risk

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Hyundai is recalling more than 82,000 electric vehicles globally due to a risk of fire. The recall campaign comes after 15 vehicle fires occurred among the relatively new segment of EVs in their lineup with batteries manufactured by LG Chem at a Nanjing, China factory. At the heart of the recall are the Hyundai Kona […]
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service

Dealing with objections for service repairs

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There’s no questioning how busy service advisors are, day in and day out. As the frontline workers in after-sales service, it falls on them primarily to keep customers satisfied while ensuring their vehicles receive the best care. They must balance the customer’s needs with the need to make sales for the store and their paycheck, […]
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financing

Are fixed operations financing options necessary?

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According to AAA, the average vehicle service invoice cost is now between $500 and $600 in the US. That pricing has been exacerbated by the pandemic where, despite historically low interest rates and high manufacturer incentives, the average age of vehicles on the roads has actually increased to 11.8 years of age. The AAA survey identified that 1 in […]
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fixed ops

Five types of customer data that you should take from...

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According to Cox Automotive, 49% of a dealership’s profits come from the service department. It’s clear that fixed ops have evolved into a significant profit center for car dealers. However, it can also be more than that for dealers who understand the additional benefits that the fixed ops department can provide.  Panelists at a recent Cox Automotive Experience event […]
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digital

Kelley Blue Book beefs up digital solution tools to help...

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The need for enhanced digital tools has become even more essential since the COVID-19 pandemic drove many dealers to increase their reliance on digital apps and processes. Today, more consumers are comfortable with steps of the car purchasing process occurring online. This development means that valuable touchpoints like their first time hearing about you or checking […]
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OTAs

Connected cars and OTAs: What are the pros and cons...

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Who knew we would be living in a time when cars began to act like computers? Today’s cars are connected in ways that we have never seen before. Drivers can access Wi-Fi in their vehicles to enjoy expanded entertainment options, track traffic patterns, and even to order food. Nevertheless, one of the most well-known uses […]
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inventory

Tips for managing lean parts inventory

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For all dealerships, the parts department is as much of a gamble as new car sales. Ordering for inventory is a necessity to ensure customer satisfaction in both retail parts sales and the service department, but it’s unpredictable which parts will be in demand. NADA reports that an average dealership has around $50,000 in parts […]
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contracts

How to Streamline the Claims Process for Service Contracts

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No dealer wants a Vehicle Service Contract (VSC) Audit. It will most definitely result in chargebacks or penalties to the dealership. The best way to avoid issues and to save time on VSC repair approvals is to play things by the book, and document your work. The fewer red flags associated with your repairs, the […]
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service

What are the benefits of using a service menu?

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Why do restaurants have menus? Well, if you didn’t know about the Super-Mega-Epic Burger, how would you ever know to order it? Automotive service centers need menus for the same reason. From a customer perspective, owning and maintaining a vehicle can be confusing enough as it is. Trying to know what service or maintenance is […]
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