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Responding to a customer’s strong objection with one simple question

On the latest episode of Straight Talk, host David Lewis, President of David Lewis & Associates, tells you how you can get your point across and...

5 simple ways to master the professional F&I video call

There was a time when no dealership (and certainly not F&I) thought much about handling any part of the car-buying process over video, but...

Coach, Consultant, and Mentor: How they differ and why it matters

It seems as though we confuse the differences between coaching, consulting, and mentorship. It’s completely understandable because I often see websites, posts and articles...

Four Ways to Improve Employee Engagement at Your Dealership

Employee engagement is an indicator and cause of success. Overall, companies with high employee engagement are 21 percent more profitable than companies with low...

Best Practices to Help Your Employees Set Their Professional Goals

For anyone to improve or advance, they need to have goals set, regardless of whether that’s in an individual’s professional or personal life. Though...

Ten Videos That Will Help You Soar Professionally and Personally

Sometimes, we all need a bit of a pick-me-up. Something to keep us going when the coffee gets cold, work piles up and burnout...