Car shoppers are spending roughly $41 billion a year on auto accessories, according to a 2018 report from Reynolds & Reynolds.
Yet, retail automotive dealerships are only capturing 10 percent of...
A criticism dealers often hear from customers is that it takes too long to buy a car. However, there are plenty of ways to cut down on buying times and...
Think of the last stellar customer experience you have had. What made it stand out to you? Did they seem like they genuinely cared by asking questions, or summarizing what...
We're pleased to have Steve Finlay, Editor of Ward'sAuto Magazine, on CBT Automotive Network. Steve talks with us in regards to a recent article he wrote in the Ward's Auto...
There are many opportunities for career growth in a dealership. Stories abound of managers who started out washing cars. If you know what you are doing, climbing the ladder is...
Contrary to popular belief, phone calls are still a crucial business engagement tool. In fact, according to the 2018 Autotrader Car Buyer Survey, the second most popular point of contact...
You have to be ‘The Hammer’ to be a good closer.
You have to be a ‘natural’ to be a good closer.
Only a few people can become good closers.
None of the...
Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Erin Kerrigan, founder and managing director of Kerrigan Advisors. June's Kerrigan Report addresses the month's sales performance, stock valuations,...
You have two choices when hiring your new salespeople...
A. You can either hire the right people who have the potential to become pros in sales, provide them with the training,...
The second quarter of the fiscal year is officially over, and there are a lot of numbers and trends to break down. Here to talk to us more about June’s...