For the most part, dealership employees want what any employee wants: security. Along with a paycheck, your dealership provides a safety net for employees that they could not provide on...
Negotiation is a word that causes excitement in some and dread in others. To many, negotiations may seem like an unnecessary part of doing business, but in most industries—including automotive...
Who are you as a dealership, and what do you stand for? If someone were to ask the above question to one of your employees, what would you want them...
[Originally aired August 9, 2018]
Jim Fitzpatrick sits down with James Boening, the General Manager of Audi South Atlanta, to discuss turnover, the internet, and digital marketing.
James began in the industry...
Getting distracted at work regardless of the job is an extremely common occurrence, but it can have consequences and affect business. Of course, basic distractions include texting, gossiping, unnecessary meetings,...
The holiday season is the perfect time of year to express your gratitude for the important things in life, and for dealers, one of those important things is your hard-working,...
Has anyone ever told you that you have a knack for something? How about the phrase “your talent is natural”. Some people are just naturally inclined to excel at certain...
It’s important now more than ever to maintain a positive attitude amidst the pressures of this sales season. On today’s show, we speak with Mark Sephton speaker, TV show host,...
A new year is just around the corner, and with it comes the opportunity to make goals and set objectives for the coming year. This also means changes and adjustments...
On today’s episode of On the Mark, Mark Tewart explains outcome based management and the four pillars that affect this outcome; profit, productivity, customer service, and retention.