TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%
TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%
TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%


fixed ops

service department

The Science & Mathematics of Reducing Service Department Complaints

- October 4, 2017
Many problems that dealerships struggle with have already been solved by other types of businesses. Reducing defective products in manufacturing firms (and in service industries) greatly lowers warranty costs. In...
Fixed-Ops Auto News
customer retention

Two Service Department Metrics You Need – But Probably Don’t Have

- October 3, 2017
Managing a service department by looking only at your monthly financial reports can be like driving a car with your eyes closed. You don’t see the real numbers that determine...
Fixed-Ops Auto News
commercial customers

How to Attract Commercial Customers to Your Service Department

- October 2, 2017
Commercial service business can be very lucrative for your dealership. Commercial customers tend to be very loyal. They also require service more frequently and spend more money on each visit. ...
Fixed-Ops Auto News
mechanics

Becky Nixon: Creating successful pay structures for technicians

- September 29, 2017
For almost seven weeks, Chicago area dealership mechanics were on strike. Almost 2,000 mechanics at close to 140 new car dealerships throughout the Chicago area were involved in the strike....
Daily Automotive News Auto News
newscast

Creating successful pay structures for technicians | Voice Search Engine Optimization | The Potential impact Ridesharing could have on auto sales

- September 29, 2017
On today's CBT Newscast for Friday, September 29th, 2017:   Becky Nixon: Creating successful pay structures for technicians For almost seven weeks, Chicago area dealership mechanics were on strike. Almost 2,000 mechanics at...
Daily Newscast
service sales

Overlooked Sales in the Service Department

- September 26, 2017
The backbone of sales is prospecting, constantly looking for new sales opportunities. Let’s do some prospecting close to home, in the service department. If you read our article on ‘Marketing...
Fixed-Ops Auto News
customer service

Service: The Powerful Marketing Tool!

- September 25, 2017
As a dealership, you have a unique opportunity to market to your customers. And it’s sitting right there in your dealership. What could that possibly be you might ask? We’re talking...
Fixed-Ops Auto News
PDI system

What is a Pre-Delivery Inspection?

- September 21, 2017
Pre-delivery inspections (PDI) are exactly as they sound, a full inspection of a vehicle to assess its readiness for the road. With new vehicles, this includes switching the vehicle out...
Fixed-Ops Auto News
newscast

Jessica Caldwell: September is a good time to buy for consumers | Is Your Shop Ready for the Future? | 10 Tips for a Productive Sales Meeting

- September 15, 2017
On today's CBT Newscast for Friday, September 15th, 2017: Jessica Caldwell: September is a good time to buy for consumers The National Federation of Independent Businesses says owners of small companies report...
Daily Newscast
service

Selling on the Service Drive

- September 6, 2017
Every day vehicles leave your service department still needing repairs and maintenance. Many of the owners would have been happy to purchase the work if only they had been asked....
Fixed-Ops Auto News

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legacy automakers
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CBT News
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