TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%
TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%
TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%


fixed ops

Tully Williams shares how The Niello Company keeps over 70% of service customers returning with culture, pricing, and process.

Tully Williams’ playbook for driving high customer retention in service

- October 27, 2025
The Niello Company retains more than 70% of its service customers returning. On today's episode of Service Drive, Niello's Fixed Ops Director, Tully Williams, details how culture, process, and pricing...
Featured Service Drive
Peter Cooper shares insights on dealership service, technician retention, and boosting customer loyalty at Lexus of Lehigh Valley.

Peter Cooper on winning customer loyalty in the service drive

- October 23, 2025
Maximizing customer loyalty starts the moment a car pulls into the service bay. On today's episode of Service Drive, Peter Cooper, president and CEO of Lexus of Lehigh Valley, shares...
Featured Service Drive
Frazier

John Frazier on the real issues behind the service technician shortage

- October 20, 2025
As automakers and dealers grapple with a growing shortage of service technicians, John Frazier, fixed operations director at Louisville CDJR, BMW, and Volvo, argues that the real issue isn’t a...
Featured Service Drive
On the latest episode of Service Drive, John Fairchild notes why service advisors need to move beyond taking orders & become trusted advisors

Why service advisors must shift from order takers to trusted advisors – John Fairchild | Fairchild Automotive Solutions 

- September 29, 2025
  On the latest episode of the Service Drive, John Fairchild, president of Fairchild Automotive Solutions and a high-performance fixed ops coach, says service advisors must move beyond simply taking orders...
Fixed-Ops Service Drive
Boost fixed ops success with Jeff Cowan’s people-focused strategies, training, and tools for dealerships.

Jeff Cowan on building top-tier fixed ops teams and customer loyalty

- September 17, 2025
Fixed operations in dealerships are at a crossroads, and success comes down to one thing: people. In today's episode of Service Drive, keynote speaker, trainer, author, and President of Pro...
Featured Service Drive
Service drive walkarounds are often seen as a way to spot flaws and generate revenue, but Nolan Armpriester says they have a greater purpose

Nolan Armpriester highlights why dealers need to rethink service walkarounds to focus on trust 

- September 8, 2025
Service drive walkarounds are often seen as a method to identify flaws and generate revenue. However, Nolan Armpriester, the Director of Operations at Kinley Automotive Group, believes they should serve...
Fixed-Ops Service Drive
Tires often get overlooked in the service drive, but John Fairchild believes they could be the most powerful retention tool for dealerships

John Fairchild on why dealers should embrace tire sales in fixed ops

- September 1, 2025
Tires often get overlooked in the service drive, but John Fairchild, President of Fairchild Automotive Solutions and fixed operations trainer, believes they could be the most powerful retention tool available...
Fixed-Ops Service Drive
NJ CAR President Laura Perrotta details the Technician Advancement Program (TAP) tackling New Jersey’s technician shortage.

Laura Perrotta on NJ CAR’s new program tackling auto tech crisis

- August 25, 2025
New Jersey needs over 12,500 new technicians by 2026 to replace retiring workers. To address this urgent issue, the New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a...
Featured Management & Leadership
Jaguar Land Rover recalls over 121,500 U.S. Range Rover vehicles due to front suspension defect that could increase crash risk.

Jaguar Land Rover recalls more than 121,500 US vehicles over suspension issue

- August 14, 2025
On the Dash: Jaguar Land Rover is recalling 121,500 U.S. Range Rover and Range Rover Sport vehicles over cracked front suspension knuckles. The recall follows a NHTSA investigation, with no...
Articles Headlines
customer, fix

Fix it right the first time – Customers have little tolerance for mistakes

- August 13, 2025
When a customer brings their vehicle into a dealership for repair, they expect one thing: to leave with the problem resolved. Not patched together. Not half-fixed. Resolved. But across the...
Fixed-Ops Publishing Partners

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