Tag: fixed ops

Remember the days when the service department felt like an afterthought? In the early stages of your career, you noticed it tucked away, overshadowed...

Finding the right automotive technicians for your dealership can be challenging, especially when the pool of traditional candidates seems to have dried up. Yet,...

How long does it take your dealership to recondition a used vehicle? If you are one of the top performers, the answer would be...

In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments...

The lack of qualified technicians is an ever-present issue for most dealerships. By next year, this shortfall is projected to increase to 642,000 open...

During a WrenchWay Roundtable broadcast, a statistic was shared showing that 42% of today’s auto technicians leave the workplace during the first two years....

Hiring technicians today is more than putting bodies in service bays. These team members have to have the right skill set, possess a strong...

The gateway to your dealership’s service department is scheduling. Make this process effortless, and the journey for a satisfied customer gets off on the...

Since the dawn of the car business, dealerships have been focused primarily on selling cars. Fixed ops has often been an afterthought. Ironically, fixed...

I was introduced to a new term recently, “aftersales.” After 40+ years in the automotive business I was unfamiliar with the word. Aftersales refers...