Tag: fixed ops
How to save your customers time at the dealership without compromising...
In 2019, McKinsey said, "The automotive customer experience can often feel outdated and inferior, especially for younger customers, who seem to be losing interest...
AutoNation to expand after-sale products with RepairSmith purchase
On Monday, one of the country’s largest automotive retailers, AutoNation, announced the acquisition of maintenance company RepairSmith to boost its after-sale options.
The purchase is...
How car dealers can navigate the ongoing auto tech shortage
As the year continues to progress, it’s time to do an update on the auto tech shortage in the United States. As we discussed...
4 innovative ways to grow your service department’s hours per RO
Among the top KPIs your service department should be evaluating, the hours per RO is one of the most important. After all, you don’t...
4 ways to measure your service advisors’ success
You use valuable KPIs to track the success of your service department, but how is your service advisor stacking up? As the head over...
How to boost service and fixed ops during the winter months
The winter months offer a prime opportunity for dealerships to institute revenue-generating servicing strategies and add value to customers. Additionally, the fall months provide...
Why Don Reed believes EVs could be a major revenue opportunity...
According to GreenCars.com, electric vehicles (EVs) do not need servicing for more than two dozen mechanical components found in ICE vehicles. In light of...
Goodbye to the oil change
Tires are one of the major keys to customer retention. It has taken a decade or more, but most dealers now realize this is...
The best post-pandemic practices for your service department
According to CNBC, the auto industry is one of the most affected by the COVID pandemic. Now that it’s ending and we are learning...
What does a healthy work environment look like for fixed ops?
The Bureau of Labor Statistics estimates there were 60 deaths among automotive technicians in 2019. With this information in hand, it’s more important than...
