TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


fixed ops

NJ CAR President Laura Perrotta details the Technician Advancement Program (TAP) tackling New Jersey’s technician shortage.

Laura Perrotta on NJ CAR’s new program tackling auto tech crisis

- August 25, 2025
New Jersey needs over 12,500 new technicians by 2026 to replace retiring workers. To address this urgent issue, the New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a...
Featured Service Drive
Jaguar Land Rover recalls over 121,500 U.S. Range Rover vehicles due to front suspension defect that could increase crash risk.

Jaguar Land Rover recalls more than 121,500 US vehicles over suspension issue

- August 14, 2025
On the Dash: Jaguar Land Rover is recalling 121,500 U.S. Range Rover and Range Rover Sport vehicles over cracked front suspension knuckles. The recall follows a NHTSA investigation, with no...
Articles Headlines
customer, fix

Fix it right the first time – Customers have little tolerance for mistakes

- August 13, 2025
When a customer brings their vehicle into a dealership for repair, they expect one thing: to leave with the problem resolved. Not patched together. Not half-fixed. Resolved. But across the...
Fixed-Ops Publishing Partners
Jeff Wyler Automotive's Ryan Haskell on boosting service retention with AI, mobile ops, and tech transparency amid technician shortage.

Jeff Wyler Automotive’s Ryan Haskell on winning customer loyalty in the service department

- August 11, 2025
Keeping the service department running smoothly has never been more critical, or more challenging, than it is right now. In today's episode of Service Drive, Ryan Haskell, fixed ops director...
Featured Service Drive
Enhance customer trust with proactive updates! Quick texts and calls improve communication, satisfaction, and drive sales.

Stop playing hide and seek: Mastering customer status updates

- August 8, 2025
Ever been on the other side of the counter as a customer? You drop your vehicle off, grab the loaner, and… crickets. Four hours later, you’re wondering: are they even...
Fixed-Ops Articles
On the latest episode of Service Drive, Corey Smith offers insight into how fixed ops leaders can improve retention.

How fixed ops teams can enhance tech and improve customer retention – Corey Smith | EasyCare

- August 4, 2025
As technology and customer expectations evolve, automotive service departments face pressure to adapt or risk falling behind. On the latest episode of Service Drive, Corey Smith, National Fixed Ops Training...
Fixed-Ops Service Drive
The landscape of automotive retail has shifted radically, which means our strategies, culture, and execution in the service drive must evolve

Today’s drive, tomorrow’s results

- July 24, 2025
The landscape of automotive retail has shifted—radically. Today’s economy is tighter, technology is smarter, and the people on both sides of the counter are more informed, connected, and expectant than...
Fixed-Ops Articles

CDK expands Fixed Ops Suite to all dealers, boosting service revenue and experience – Kim Saylor | CDK

- July 23, 2025
CDK has recently expanded its Fixed Operations Suite, which has already been highly successful within the company's Dealership Xperience Platform. Now, they are introducing the CDK Fixed Ops Suite for...
Featured Service Drive
Ed Roberts, Bozard Ford

Elevate the ownership experience through servant leadership and training– Ed Roberts | Bozard Ford

- July 22, 2025
In today's episode of Training Camp, Ed Roberts, chief operations officer of Bozard Ford, joins Adam Marburger to share how servant leadership, vision-driven training and a relentless focus on the...
Featured Management & Leadership
AI Vehicle Inspection tool

New AI vehicle inspection tech reshapes how dealers evaluate, acquire, and protect vehicles

- July 21, 2025
A new AI-driven vehicle inspection platform, developed by Israeli startup Click-Ins, is now available to U.S. insurers and dealers. The tool utilizes photogrammetry, 3D modeling, and AI to identify both...
Articles Headlines

Latest Articles

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FTC names the 97 dealerships and groups it warned about deceptive pricing

Woodhouse Auto Family acquires Ferrari of Denver in Colorado
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Woodhouse Auto Family acquires Ferrari of Denver in Colorado

Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures
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Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion
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Stellantis Pro One targets 30% growth with commercial vehicle and services expansion