TSLA390.100-4.36%
GM76.895-0.7448%
F14.095-0.085%
RIVN16.797-1.0032%
CYD44.820-1.05%
HMC28.7510.8605%
TM179.4602.54%
CVNA69.785-0.805%
PAG205.4805.08%
LAD336.1804.81%
AN208.5805.04%
GPI328.1908.79%
ABG226.4307.99999%
SAH101.8502.12%
TSLA390.100-4.36%
GM76.895-0.7448%
F14.095-0.085%
RIVN16.797-1.0032%
CYD44.820-1.05%
HMC28.7510.8605%
TM179.4602.54%
CVNA69.785-0.805%
PAG205.4805.08%
LAD336.1804.81%
AN208.5805.04%
GPI328.1908.79%
ABG226.4307.99999%
SAH101.8502.12%
TSLA390.100-4.36%
GM76.895-0.7448%
F14.095-0.085%
RIVN16.797-1.0032%
CYD44.820-1.05%
HMC28.7510.8605%
TM179.4602.54%
CVNA69.785-0.805%
PAG205.4805.08%
LAD336.1804.81%
AN208.5805.04%
GPI328.1908.79%
ABG226.4307.99999%
SAH101.8502.12%


fixed ops

Service drive walkarounds are often seen as a way to spot flaws and generate revenue, but Nolan Armpriester says they have a greater purpose

Nolan Armpriester highlights why dealers need to rethink service walkarounds to focus on trust 

- September 8, 2025
Service drive walkarounds are often seen as a method to identify flaws and generate revenue. However, Nolan Armpriester, the Director of Operations at Kinley Automotive Group, believes they should serve...
Tires often get overlooked in the service drive, but John Fairchild believes they could be the most powerful retention tool for dealerships

John Fairchild on why dealers should embrace tire sales in fixed ops

- September 1, 2025
Tires often get overlooked in the service drive, but John Fairchild, President of Fairchild Automotive Solutions and fixed operations trainer, believes they could be the most powerful retention tool available...
NJ CAR President Laura Perrotta details the Technician Advancement Program (TAP) tackling New Jersey’s technician shortage.

Laura Perrotta on NJ CAR’s new program tackling auto tech crisis

- August 25, 2025
New Jersey needs over 12,500 new technicians by 2026 to replace retiring workers. To address this urgent issue, the New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a...
Jaguar Land Rover recalls over 121,500 U.S. Range Rover vehicles due to front suspension defect that could increase crash risk.

Jaguar Land Rover recalls more than 121,500 US vehicles over suspension issue

- August 14, 2025
On the Dash: Jaguar Land Rover is recalling 121,500 U.S. Range Rover and Range Rover Sport vehicles over cracked front suspension knuckles. The recall follows a NHTSA investigation, with no...
customer, fix

Fix it right the first time – Customers have little tolerance for mistakes

- August 13, 2025
When a customer brings their vehicle into a dealership for repair, they expect one thing: to leave with the problem resolved. Not patched together. Not half-fixed. Resolved. But across the...
Jeff Wyler Automotive's Ryan Haskell on boosting service retention with AI, mobile ops, and tech transparency amid technician shortage.

Jeff Wyler Automotive’s Ryan Haskell on winning customer loyalty in the service department

- August 11, 2025
Keeping the service department running smoothly has never been more critical, or more challenging, than it is right now. In today's episode of Service Drive, Ryan Haskell, fixed ops director...
Enhance customer trust with proactive updates! Quick texts and calls improve communication, satisfaction, and drive sales.

Stop playing hide and seek: Mastering customer status updates

- August 8, 2025
Ever been on the other side of the counter as a customer? You drop your vehicle off, grab the loaner, and… crickets. Four hours later, you’re wondering: are they even...
On the latest episode of Service Drive, Corey Smith offers insight into how fixed ops leaders can improve retention.

How fixed ops teams can enhance tech and improve customer retention – Corey Smith | EasyCare

- August 4, 2025
As technology and customer expectations evolve, automotive service departments face pressure to adapt or risk falling behind. On the latest episode of Service Drive, Corey Smith, National Fixed Ops Training...
The landscape of automotive retail has shifted radically, which means our strategies, culture, and execution in the service drive must evolve

Today’s drive, tomorrow’s results

- July 24, 2025
The landscape of automotive retail has shifted—radically. Today’s economy is tighter, technology is smarter, and the people on both sides of the counter are more informed, connected, and expectant than...

CDK expands Fixed Ops Suite to all dealers, boosting service revenue and experience – Kim Saylor | CDK

- July 23, 2025
CDK has recently expanded its Fixed Operations Suite, which has already been highly successful within the company's Dealership Xperience Platform. Now, they are introducing the CDK Fixed Ops Suite for...


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