Dealerships will agree that that the past year has caused more stress than any time since the last recession. But, the chip shortage aside, more and more owners are discovering...
Dealers are beginning to see increased profits and revenues in their service and parts division. Today on CBT News, host Jim Fitzpatrick is joined by fixed-ops expert Don Reed, CEO...
Has the pandemic had an impact on employee performance in the service department of automotive dealerships? Today on CBT News, Michael Roppo joins the show to discuss maximizing employee performance...
Today on CBT News, host Jim Fitzpatrick is joined by John Fairchild, President of Fairchild Automotive Solutions. Fairchild specializes in retail automotive training and improving every area of dealership fixed-operations.
Fairchild...
Prior to the COVID-19 pandemic, only 30% of customers surveyed by Cox Automotive stated that they’ve serviced their vehicles at the dealership in the previous year. Keeping customers coming back...
When you discuss automotive compliance, you automatically think about regulations over the F&I department or with selling new cars. However, there are just as many regulations and rules in the...
In the NADA Dealership workforce survey, it was revealed that two of every five service advisors would leave during the year. With a near 40% turnover rate, this is one of the...
To the Editor:
As someone whose role it is to bring the family vehicles in for service, I feel Brian hit the nail on the head here. It’s taken the pressure...
Dealership culture tends to take the technicians for granted and overlooks many of their efforts, but this isn’t the way to retain mechanics. According to Career Explorer, automotive service technicians...
On today’s show, Lee Harkins joins host Jim Fitzpatrick to discuss the latest trends in fixed-ops. Harkins is the President and CEO of M5 Management Services, a company committed to...