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consistent

Maintaining Level of Service Consistency Through Pandemic Recovery

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Maintaining a consistent level of service at all times is extremely important to the long-term success of your service department. It only takes one...
technology

Successfully Implementing Technology in the Service Department

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During This challenging time in our industry I have noticed something strangely wonderful happening in the midst of this implosion. Of course, this is...
service

How Service Kiosks Affect Fixed Ops

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Self-service kiosks have started to pop up in more dealerships. What started out as a novelty, is quickly being hurled into the mainstream, partly...
internet

How Will the Internet of Things (IoT) Reshape Fixed Ops?

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The Internet of Things, or IoT, refers to the billions of physical devices around the world that are now connected to the internet, all...
express lane

Best Practices for Post-Pandemic Express Lane Service

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In wake of a global pandemic, the safety of guests and employees is foremost on dealers’ minds. Safety is foremost on the minds of...
service

What a Service Walkaround May Look Like Post Pandemic

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We’ve seen much change in the automotive industry since ‘social distancing’ became a term trending on Twitter earlier this year. From manufacturer shutdowns and...
metric

Why You Need a Long Term Value Metric for Fixed Operations

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For any business, success can be measured by the increase in their profit and loss or revenue, or by their customer base continuing to...
Fred Fordin

Where Dealers Should Focus Their Efforts Now to Emerge Stronger After...

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In today's segment, we’re pleased to welcome Fred Fordin, Vice President of Consulting Services for CDK Global. In this interview, Jim and Fred discuss...
service

What Are Dealers Doing to Stay Busy with Slower Service Departments?

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With social distancing, and “shelter-in-place” orders issued in many states, automotive service and aftermarket shops continue to operate, but under a different set of...

Managing Dealership Service Operations During COVID-19

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The coronavirus has drastically changed the way we live, work, and play. As our current situation continues with no definitive end in sight, businesses,...