Tag: fixed ops
Is Cost or Affordability the Reason for Declined Service Repairs?
According to NADA Data 2019, revenue in dealership service departments is steadily growing statistic. Between 2013 and 2019, dealerships’ total service and parts sales...
CBT Automotive Newscast: August 10, 2020
Today's Featured Interview:
CBT News Market Update: Jonathan Banks, J.D. Power & Len Short, LotLinx
Looking at the SAAR for July, auto retail came in at...
CBT Automotive Newscast: August 5, 2020
Today's Featured Interview:
Vince Sheehy Celebrates Sheehy Auto's Sales and Charitable Initiatives
There are countless lessons to learn during the COVID-19 pandemic. Dealers are learning more...
Hankook Report Finds Car Owners Neglecting Service During COVID-19
A press release from tire manufacturer Hankook reveals that many car owners are foregoing routine maintenance and servicing on their vehicles, even months into...
DealerPRO Training CEO Don Reed on Rebooting Your Fixed-Ops Department
With a shortage of technicians, strained advertising budgets, and a national pandemic, it can be tricky for dealers to navigate fixed-ops management. Service drives...
Is There Value in Aftermarket Accessories and Performance Upgrades?
According to a recent study by the Specialty Equipment Market Association (SEMA), young car enthusiasts ages 16 to 24 spend $7.2 billion each year...
Technicians Among the Unheralded Heroes in Pandemic Recovery
Since the middle of March when much of the nation was deeply affected by COVID-19 restrictions, automotive technicians have been keeping the nation running....
The Approach Lee Harkins Says Most Dealers are Missing in Fixed-Ops
On today’s show, we’re pleased to welcome back Lee Harkins, President and CEO of M5 Management Services. In this segment, Lee and Jim discuss...
5 Strategies to Raise the Standards of Your Fixed-Ops Department –...
On today’s show, we welcome back Michael Roppo, President and Director of Dealer Fixed-Ops Consulting and Training at Automotive Domain Results. In this segment,...
How to Improve Close Rates on Service Quotes
Increasing revenue and improving profitability in your service drive does not necessarily mean more traffic. Efforts to drive more traffic into your drive can...
