Tag: fixed ops
Performance you can see: Data-driven fixed ops
In today’s automotive retail environment, the difference between a profitable service department and one that’s just getting by often comes down to one thing:...
Pipeline precision: Coaching the outside parts sales game
As a Fixed Operations Coach, I've seen it all when it comes to outside parts sales teams. Some reps are just dropping off donuts...
Missing the First At-Bat: The Cost of Skipping Time-and-Mileage Service Offers
Baseball season has been in full swing since March, and I’ve enjoyed catching a few games here and there. One thing I haven’t seen...
Ford Dealer John Roberts shares secrets to longevity, leadership, and continuous...
In the latest episode of Training Camp with Adam Marburger, CEO at Ascent Dealer Services, he sits down with John Roberts, dealer principal of...
How AI and daily training are reshaping fixed ops – Dave...
As rising vehicle costs and aging car ownership push fixed ops back into the spotlight, dealers need to embrace artificial intelligence (AI) and invest...
How dealers can win at customer retention in fixed ops –...
Customer retention remains one of the most critical challenges for dealerships, especially in fixed operations. On the latest episode of Inside Automotive, Tom Druzynski,...
How AI is Revolutionizing the Role of the Service Advisor and...
In today’s fast-moving service lane, it’s not enough to just keep up—you’ve got to get out front. The fixed ops game is evolving, and...
Nick Latino shares how strong fixed ops drives customer retention and...
With more customers holding onto their vehicles longer, fixed operations remains a critical revenue driver for dealerships. At Parkway Toyota, Fixed Operations Director Nick...
Andrew Suntrup on developing high-performance F&I teams and driving growth
In today’s episode of Training Camp with Adam Marburger, we’re joined by Andrew Suntrup, Vice President of Operations at Suntrup Ford Westport, to share...
Eric Barbosa on cultivating a culture of growth at Cavender Automotive
In this episode of Training Camp with Adam Marburger, Eric Barbosa, Vice President of Variable Operations for Cavender Automotive Group, takes us behind the...