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f&i

What dealers can give customers they can’t get from F&I...

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At conferences, summits, and conventions, speakers and panelists often say certain things to get the attention of those attending. At the Best Training Day Ever, it was mentioned that F&I won’t be completely available for customers to go online to complete the entire car buying process in the near future. Tony Dupaquier, Director of The […]
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newscast

What dealers can give customers they can’t get from F&I online...

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On today's CBT Newscast for Friday, November 10th, 2017: What dealers can give customers they can’t get from F&I online At conferences, summits, and conventions, speakers...
millennial

Addressing High Turnover: Five Ways Dealers Can Attract And Retain...

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We live in a world ruled by technology, but people are still essential to the car buying process. The most valuable component of any business is human capital, and the knowledge and personal attributes skilled employees bring to the table. The auto industry is experiencing some trouble in this area with high turnover rates, and […]
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f&i fundamentals

Becky Chernek: What are the “fundamentals” when it comes to...

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Remember those things you used to do? The little things that mattered to customers? The things that showed you truly cared about what customers liked and wanted? For F&I customers, Becky Chernek, host of the show F&I Today, says those things still matter, but some people aren’t sure what those things are.
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newscast

What are the “fundamentals” when it comes to F&I? | This...

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On today's CBT Newscast for Monday, October 30th, 2017: Becky Chernek: What are the “fundamentals” when it comes to F&I? Remember those things you used to...
F&I

Creating a Seamless Process between Sales and F&I (Part 2)

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On this week’s episode of F&I Today, Becky continues her conversation with Joe Lescota to discuss dealer used-car trends and how to create a seamless process that impacts profits both in sales and in the F&I department.
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Auto Dealers Consider Themselves Digitally Progressive, But Survey Says Adoption...

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FOOTHILL RANCH, CALIF. – A new auto dealership survey from eLEND Solutions offers a good news/bad news scenario for the future of digital retailing: dealers overwhelmingly say they are progressive and willing to adopt more digital retailing tools (84%), yet the majority define digital retailing as posting inventory and report that over 50% of their […]
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compliance training

Is it Time for Compliance Training — Again?

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Over the years, dealers throughout the U.S. have gotten away from aggressive spot decisions and re-contracts. I remember when my boss would say, “If we’re not bringing at least 10 to 15 vehicles back per month, we’re not spotting aggressively enough!” What constitutes a spot decision? This is when the dealer makes a call from […]
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f&i fundamentals

Creating a Seamless Process between Sales and F&I

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On this week’s episode of F&I Today, Becky invites Joe Lescota to discuss dealer used-car trends and how to create a seamless process that impacts profits both in sales and in the F&I department.
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Tim Jackson

How to succeed in the current economy, starting with F&I

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We always hear the phrase, “dealers need to prepare for the future.” I’m sure your dealership would have differing opinions on tips, trends and techniques when compared to the 17,499 other new car franchised dealers out there. According to Tim Jackson, President of the Colorado Auto Dealers Association, Colorado has been preparing for the future […]
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