‘Work-Life balance? In a dealership? Not a chance…’
That was an actual quote from a friend of mine who has worked in the F&I world since the early 80’s. She laughed...
Digital Retailing is changing the way car buyers envision the car-buying process. As digital retailing becomes more popular with consumers, it will be crucial for dealers to showcase leasing and...
It’s easy to think that a manufacturer’s free maintenance plan is enough to bring someone in for the first service if you just had one to offer. If you don’t...
Digital retailing is no longer an added incentive for dealers. It has become the expectation of automotive consumers. Today on CBT News, Aaron Bickart joins the show to discuss the...
The F&I department and the process by which they deliver profit for the dealer has been stuck in one paradigm. Customers spend too much time picking out the perfect car and then dread...
When your dealership is faced with an F&I manager that is underperforming in PVR and CSI scores, what do you do? Do you just get frustrated and start cleaning house? Do you...
As dealers continue to prepare for the 2021 NADA virtual show, CBT News anchor Jim Fitzpatrick sits down with Cheryl Miller, Vice President of Operations for Dealertrack F&I Solutions, to...
An extended in-dealership visit continues to be a pain point for car shoppers with the finance and insurance process often dominating the clock. One customer recounted their recent experience buying...
2020 was a rollercoaster ride for many auto dealers. Last March and April, many dealers were concerned that they would have to close their doors permanently, only to experience record-breaking...
As CBT News has reported previously, the average new vehicle listing price broke through the $40,000 ceiling in December 2020. Throughout the year, average term length increased by a month from...