Your company culture affects both employees and customers in an undeniable way. As Thomas Davenport of Towers Watson Consulting stated, “workplace culture is to employees as soil is to plants”...
Comfort and complacency are the dealership's worst enemies, and customers are quick to move on to competitors who meet their changing needs. That’s why continuous improvement in all dealership departments...
How F&I Expert Rick McCormick Found His Niche in the Most Unlikely Place
Today on CBT we are happy to have Rick McCormick in our studio. Rick is the National Account...
CBT News is pleased to welcome back Larry Dorfman, Founder of EasyCare, and Finbarr O'Neill, Chairman and CEO, to discuss some of the changes that will be occuring to the...
For anyone to improve or advance, they need to have goals set, regardless of whether that’s in an individual’s professional or personal life. Though it might be largely the responsibility...
CBT welcomes back Bruce Tulgan, Founder and CEO of RainmakerThinking, popular author, and management consultant. On today's show, Bruce discusses what he calls 'the undermanagement epidemic'. He breaks down the...
Auto sales were reported down for most manufacturers in the month of April and the Federal Reserve decided to keep interest rates where they are for the foreseeable future. So...
On today's show, we welcome back David Druzynski, Chief People Officer at Auto/Mate Dealership Systems. David recently wrote an article for WardsAuto Magazine called "How to Deter Dealership Workplace Harassment"....
Team building is seen as essential to businesses and corporate culture. Every year, businesses large and small shell out hundreds to thousands on company retreats and exercises. These activities can...
On today's show, we discuss the turnover dealers see with middle managers and the challenges they face on the showroom floor every day with Brian Finnegan, president of Advanced Dealer...