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dealer

When dealers and partners match talent and tech, consumer experience shines

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Personalization is at the core of the way we shop for and purchase everything these days. From groceries to cars, consumers want a fast, easy, and uniquely satisfying experience that is seamlessly woven into their everyday lives. They also expect the option to shop while on the go or from their couch, with a scroll […]
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parts

The cost of obsolescent parts for a car dealer

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According to the NADA, an average-sized dealership is sitting on $50,000 worth of parts that haven’t moved in a year. Think of what could actually be done with that $50,000. If you were running things properly, that small investment could easily generate $400,000 in sales during a year. To help you get better control of […]
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Illinois

Dealer associations sue Illinois Secretary of State over direct-to-consumer sales

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On Friday, two auto dealer associations filed suit in Illinois against the Secretary of State and two carmakers, formally requesting that the legal system enforce state laws regarding automotive sales regulations. The suit has been filed by the Illinois Automobile Dealers Association (IADA) and the Chicago Automobile Trade Association (CATA) in Cook County. They believe […]
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Stellantis - David Kelleher

How Stellantis is working with its dealers to overcome challenges in...

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There were many lessons learned in 2020 for dealers across the country. On today’s show, CBT News host Jim Fitzpatrick is joined by David Kelleher, President of David Auto Group. Kelleher is also the Chairman of the Stellantis Dealer Council.  Kelleher begins the conversation by discussing recent success and lessons learned from 2020. He says […]
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loyalty marketing program

How dealers can build a positive online reputation with customers

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In the latest episode of Kain & Co., host David Kain discusses the importance of reputation for automotive dealerships. Kain begins by discussing a study conducted by the Gallup organization. Each December, Gallup conducts a survey, asking U.S. citizens their thoughts on the professional and ethical standards of people in various careers.  In the 23 […]
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F&I

Two reasons it may work for the sales consultant to handle...

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The F&I department and the process by which they deliver profit for the dealer has been stuck in one paradigm. Customers spend too much time picking out the perfect car and then dread the walk to ‘The Box’ where the F&I manager lays in wait to push them into buying aftermarket products they think they don’t need and […]
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innovation

Five factors that drive innovation in auto retail

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Dealership gross profits have declined from 3.3% to 2.4% between 2015 and 2018. Over that same time frame, an average dealership’s operating profits saw an even more drastic decline – from 8.9% to just 1.7%. The decline in profitability coincides with a growing dissatisfaction among consumers regarding the traditional vehicle purchasing method. According to global […]
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Toyota

Toyota eases requirements for certified collision repair shops

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Toyota has confirmed this week that the dealer ownership requirement for a Toyota Certified collision repair shop has been decreased. To become a certified facility, a dealer needs to own a 15% stake in the collision center, down from a previous majority 51% ownership position. George Irving Jr. is Toyota’s national manager for service and […]
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dealer

How an unsafe vehicle traced to Georgia independent dealer serves as...

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Channel 2 Action News published a story on Thursday of a vehicle sold to a retail customer that had been improperly repaired after a collision. The 2015 Toyota 4Runner had been purchased from an independent dealership in 2018 and, after discovering the SUV had not been fitted with replacement side impact airbags after a collision, […]
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dealer

As dealer sentiment improves, inventory woes deepen

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On Sept. 8, Cox Automotive released the Q3 2020 Cox Automotive Dealer Sentiment Index (CADSI). Information collected from dealers surveyed in late July through mid-August was used to determine how they view the conditions in the auto market – strong, neutral, or weak. The Dealer Sentiment Index has reached a record high this quarter, mainly […]
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