TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


customer service

Lewis

Why management training can make or break your car dealership – David Lewis

- August 12, 2021
On today’s show, we’re pleased to welcome back David Lewis, President and CEO of David Lewis and Associates, and also the host of CBT’s original series, Straight Talk. He joins...
Management & Leadership Featured
dealership

FL car dealership’s huge statement on retail: dealer lots aren’t going anywhere

- August 11, 2021
As you drive along the scenic NE 151st Street in Miami, a stunning seven-story building dominates the south side. It isn’t an apartment complex or an office building, nor is...
Daily Automotive News Articles
performance

This is a MUST DO list for maximum fixed ops performance

- July 2, 2021
Everyone needs a job description of their job that outlines what is expected and the actions you will need to execute to succeed in that job. That said, what are...
Fixed-Ops Articles
David Lewis

Auto retail expert David Lewis discusses how car dealers can increase customer pay revenue

- June 28, 2021
On today's show, we're pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of Straight Talk right here on CBT News. Lewis begins...
Sales & Marketing Featured
Serra

How Serra Automotive is positioning itself for an even more profitable future

- June 25, 2021
Serra Automotive ranks among the top 10 privately-held retail automotive groups in the nation. With 51 car dealerships, representing 63 auto franchises, our guest today certainly has his finger on...
Management & Leadership Featured
services

Managing a post-COVID service department: how is it different?

- June 22, 2021
With the full regimen of vaccinations in the arms of more than 45% of Americans, a broad reopening is beginning to take shape. Fourteen states still require unvaccinated people to...
Daily Automotive News Auto News
service customers

3 ways car dealerships can compete for service customers

- June 18, 2021
With nearly 50% of the dealership's profits coming from the service and parts department, it is critical that you appeal to new customers on a regular basis. While earning new...
Fixed-Ops Sales & Marketing
sales funnel industry, customers

Tips on consumer communications in a sales funnel

- June 10, 2021
The classic sales funnel's purpose is to pull in the most leads possible through a step-by-step process converting the leads to buyers for your vehicles and services. Even though this...
Sales & Marketing Articles
loyalty marketing program

Why ‘always be helping’ is a more effective sales approach than ‘always be closing’

- May 17, 2021
On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, discusses how the old adage, "always be closing" has now evolved into 'always be helping."...
Headlines
loyalty marketing program

How to leverage ‘nudging’ in your daily auto dealership operations

- March 25, 2021
On the latest episode of Kain and Co., host David Kain discusses the influence of nudging. Kain recommends the audience to read the book Nudge: Improving Decisions About Health, Wealth,...
Headlines

Latest Articles
Latest Articles 04/03/26

White House revises metals tariffs, Stellantis eyes Canada EVs with Leapmotor, NHTSA considers ban on faulty Chinese airbags

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Legal battles reshape car sales
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California’s War on Classic Cars Just Hit a Wall—Thanks to Jay Leno
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California’s war on classic cars just hit a wall– Thanks to Jay Leno


CBT News
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