TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

Transitioning to Your Future Business Model – Brian Benstock, GM Paragon Honda and Automotive CX Summit Speaker

- May 25, 2017
Paragon Honda in Queens, NY is easily one of the top tier Honda dealerships in the county. Jim Fitzpatrick had to a chance to speak with Brian Benstock, GM/Vice President of...
Management & Leadership Sales & Marketing
body language

Sales Tips from Body Language Expert Dr. Jack Brown (Part 2)

- May 24, 2017
On Today's Episode of On the Mark, Mark welcomes Dr. Jack Brown to the show. Dr. Brown is a leading authority and expert on body language and non-verbal communication. Mark...
Sales & Marketing Shows
customer experience

Six Ways to Create a Memorable Customer Experience

- May 23, 2017
Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall...
Sales & Marketing Auto News
digital marketing

Digital Marketing Best Practices | 6 Ways to Create a Memorable Customer Experience | Dealers/Shoppers Remain Far Apart on Trade Appraisals | How Holman Automotive Drives Growth

- May 23, 2017
On today's CBT Newscast for Tuesday, May 23, 2017: Digital Marketing Best Practices with Google's James Reutershan Fitzpatrick sits down with James Reutershan, Strategy Development Manager for US Automotive at Google, to discuss...
Daily Newscast Auto News
electric car

Hint to electric car dealers: Charge up before the test drive if you want the sale

- May 19, 2017
To Oscar Gutierrez, electric cars are a “no-brainer.” “Like, seriously,” he said, his arms outstretched, an incredulous look on his face. “You can drive and not use gas. The state gives...
Sales & Marketing Daily Automotive News
Steve Hall

Why Valuing Every Stakeholder Impacts Your Dealership – Steve Hall, Automotive CX Summit Speaker

- May 19, 2017
Stakeholders in a company aren't just those who invest in the stock of the brand you sell, but it's also those who invest in your dealership in other ways like...
Management & Leadership Sales & Marketing
customer rapport

Creating Customer Rapport

- May 18, 2017
You don’t have to be BFFs, but They Must Like You All of us who truly want to serve our customers are looking for ways to create rapport with them that...
Sales & Marketing Auto News
Jamie Oldershaw

3 Best Practices for Online Reviews – Jamie Oldershaw, GM DealerRater

- May 18, 2017
  How important are online reviews to shoppers? Very important, as it turns out. The fact is, 90% of consumers read online reviews before visiting a business. And 88% of consumers trust...
Sales & Marketing Auto News

Sales Tips from Body Language Expert Dr. Jack Brown

- May 17, 2017
On Today's Episode of On the Mark, Mark welcomes Dr. Jack Brown to the show. Dr. Brown is a leading authority and expert on body language and non-verbal communication. Mark...
Sales & Marketing Shows
Heather MacPherson

2 Digital Platforms that are Transforming the Dealership Workplace – Interview with Heather MacPherson

- May 16, 2017
  CBT's Jim Fitzpatrick sat down with Heather MacPherson, President of The Minery, to discuss how her company is transforming the dealership workplace with their 2 new digital tools, HR4 and...
Sales & Marketing Auto News

Latest Articles
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CBT News
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