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success

Success can breed complacency

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Winning, or achieving the success of results you desire can feel fantastic. All the effort and execution were successful. As the leader of the team, you feel a sense of pride. Once the high-fives are done and the celebration is over, the real key is what happens next. Do you as a leader review your […]
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digital retailing

How to Maintain Brand Consistency with Digital Retailing

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Digital retailing has quickly advanced in automotive markets due to the limitations from COVID-19. With sudden integration for many dealerships over a short time frame, a few key principles can easily be overlooked. In his personal vehicle search, automotiveMastermind’s Director of Business Development Steve DeWitt has experienced firsthand opportunities for improvement in how digital retailing […]
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phone

Get Back to the Phone Basics in the Face of COVID-19

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The phone remains a critical tool in every dealership department amidst the chaos of COVID-19. This season of life is unprecedented, challenging, and unpredictable. We know from past experience, however, we must focus on what we can control. Dealers who buckle down on core traffic management and focus on the fundamentals will not merely survive, […]
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convenience

Delivering Convenience and Consistency as Part of the Dealership Experience

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Often what makes one dealership stand out from the others is not their product but their service. In today’s world of individualized marketing, customers are used to shopper-centric buying journeys and are highly sensitive to any perceived pain points along the way to a purchase. Ensuring convenience and consistency are two ways to build customer […]
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consistency

The Power of Consistency

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On this week’s episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the value and the power of consistency. Consistency in your process, quality, and customer service can make your dealership service department the talk of the town.
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service drive

Consistency in The Service Drive

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Sally Whitesell has spent over two decades providing service advisor training to service departments across the country. Her professional training products have been utilized at dealerships by individuals, service teams, and managers. Joe Gumm speaks to Whitesell, who is the founder and CEO of SW Service Solutions, about online surveys, customer feedback and training your […]
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