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Success can breed complacency

Winning, or achieving the success of results you desire can feel fantastic. All the effort and execution were successful. As the leader of the...
digital retailing

How to Maintain Brand Consistency with Digital Retailing

Digital retailing has quickly advanced in automotive markets due to the limitations from COVID-19. With sudden integration for many dealerships over a short time...

Get Back to the Phone Basics in the Face of COVID-19

The phone remains a critical tool in every dealership department amidst the chaos of COVID-19. This season of life is unprecedented, challenging, and unpredictable....

Delivering Convenience and Consistency as Part of the Dealership Experience

Often what makes one dealership stand out from the others is not their product but their service. In today's world of individualized marketing, customers...

The Power of Consistency

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the value and the power of consistency....
service drive

Consistency in The Service Drive

Sally Whitesell has spent over two decades providing service advisor training to service departments across the country. Her professional training products have been utilized...