The 4 soft phone skills that will matter in 2022
When going on a first date, you wouldn’t show up looking like you just rolled out of bed, would you? Of course not! You'd go the extra mile to make...
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TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
car dealership
New York dealers donate more than 2,000 winter coats in Operation Warm
‘Tis the season for giving. The Greater New York Automobile Dealers Association (GNYADA) has raised over $60,000 that will be used to purchase more than 2,000 warm winter jackets for...
KPIs that service departments should track and improve to start the new year
The start of a new year is a great time to take inventory of where the service department has succeeded and determine what could have been done better. With some...
Rethinking auto recalls: avoiding common obstacles and driving campaign completion
According to Stout’s Automotive Defect & Recall Report, 28 million cars in the U.S. had an open recall in 2020. And Auto Alliance reports that while 83% of new vehicles...
The biggest enemy you will face in auto sales
For years, car dealership employees believed and were taught that customers were the 'enemy.' On the latest edition of Straight to the Point, host Frank J. Lopes debunks that school of thought...
Dealerships should hire more female salespeople
To the Editor:
When I think of buying or leasing a new vehicle, I imagine showing up to a dealership and being approached by one or more male salespeople hoping they...
Peter Leto’s guide for car dealers as the auto industry looks to the future
Today on Kain & Co., host David Kain, President of Kain Automotive, sits down with Peter Leto, CEO of Foundation Direct and formerly, Google's Head of Automotive Retail for eleven...
Boost your digital retailing experience
We know consumers are information-hungry, as it drives their car buying decisions. Sixty-five percent of consumers spend over a month researching their next purchase, according to Deloitte; with 31 percent...
Is your dealership team addicted to current sales compensation?
On the latest edition of Straight to the Point, host Frank J. Lopes asks, are car dealership professionals addicted to higher compensation thanks to supply and demand? Are we all addicted to...
Should car dealers be concerned about vehicle hacking?
To the Editor:
I would be curious to know how many dealerships and OEMs are actually implementing cybersecurity policies and technology safeguards.
Within the last three years, I have purchased two Acura...
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