TSLA406.4307.28%
GM81.5000.65%
F14.8400.13%
RIVN16.7601.22%
CYD50.0302.11%
HMC26.440-0.63%
TM174.9500%
CVNA64.100-3.72%
PAG180.960-0.06%
LAD313.3800.72%
AN191.530-2.54%
GPI325.3300.42%
ABG199.5300.05%
SAH84.6100.36%
TSLA406.4307.28%
GM81.5000.65%
F14.8400.13%
RIVN16.7601.22%
CYD50.0302.11%
HMC26.440-0.63%
TM174.9500%
CVNA64.100-3.72%
PAG180.960-0.06%
LAD313.3800.72%
AN191.530-2.54%
GPI325.3300.42%
ABG199.5300.05%
SAH84.6100.36%
TSLA406.4307.28%
GM81.5000.65%
F14.8400.13%
RIVN16.7601.22%
CYD50.0302.11%
HMC26.440-0.63%
TM174.9500%
CVNA64.100-3.72%
PAG180.960-0.06%
LAD313.3800.72%
AN191.530-2.54%
GPI325.3300.42%
ABG199.5300.05%
SAH84.6100.36%


build trust

Customer experience expert Shep Hyken says trust, not satisfaction, is the metric that determines whether a customer returns or walks away for good.

How dealers can build trust to keep customers coming back

- May 7, 2026
One of the most valuable assets a dealership can have is not its inventory or even its service department. It's trust. Lose it once, and you could lose that customer...

How to build a culture of trust in the workplace with CultureWise’s David Friedman

- November 22, 2021
Last month we talked about the importance of employee trust in CEOs. David Friedman, Founder, and CEO of CultureWise and Author of his latest book, Culture by Design: How to...
phrases

How Simple Phrases Can Build Trust

- May 17, 2019
When you use phrases like “That’s not my job”, or “I don’t know”, Jonathan says that diminishes your authority with your customers.  Instead, he suggest elevating your authority by using...
customer rapport

How to Instantly Build Customer Rapport

- July 9, 2018
You only get one shot at making a first impression, and when it comes to sales that impression should be one of trustworthiness. Unfortunately, many customers walk into dealerships already...