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How the customer experience is different in a COVID-19 world

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Let’s face it, the way we do business has changed dramatically. No longer are you meeting face-to-face with consumers and trying to convince them...
AI

Capgemini’s Daniel Davenport on Successfully Scaling AI in Auto Retail

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  Artificial intelligence has a large role to play in supporting the future of the automotive industry. Daniel Davenport, Sr. Director of North American automotive...
CBT Automotive Newscast

CBT Automotive Newscast: July 24, 2020

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Today's Featured Interview: Artificial intelligence has a large role to play in supporting the future of the automotive industry. Daniel Davenport, Sr. Director of North...
loyalty marketing program

Combining Artificial and Human Intelligence to Maximize Dealership Results

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On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the role that AI has to play in...
Proactive Dealer Solutions

Proactive Dealer Solutions Rebrands, Enhances Platform

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HUNTERSVILLE, N.C. (Feb. 1, 2020) — Proactive Dealer Solutions (PDS), The BDC Experts, a North American training and consulting company specializing in conversational intelligence,...
human agents

How Artificial Intelligence and Human Agents Working Together Help You Sell...

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Up to 95 percent of today’s shoppers go online to research vehicles. But they still want a personal connection. According to the Local Search...
auto

How Innovation is Expanding Entrepreneurial Opportunities in the Retail Auto Industry

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It’s an exciting time to be on the road. Not since the days when humans transitioned from equine transit to machine has there been...
AI

How AI Integration Can Increase Productivity and Save Costs in Your...

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There are countless applications for Artificial Intelligence in the auto retail industry and the possibilities they present are endless. In fact, AI technologies are...
AI

AI: What Every Dealership Needs to Know About This Industry Game-Changer

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Artificial Intelligence is no longer relegated strictly to Sci-Fi movies or futuristic dreams. It doesn’t look like a silver boy-shaped robot, but AI is...
call center practices

How AI Can Improve Your Dealership’s Call Center Practices – Mike...

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On today's show, CBT's Bridget Fitzpatrick discusses how artificial intelligence is improving call center practices with Mike Haeg, Vice President of Automotive at Car...