Time & Efficiency in the F&I Office

Time and efficiency are important when it comes to the customer buying experience, but obviously, conducting the appropriate moves in every step of the process is just as important. Especially since the process ends up in the F&I office. According to Becky Chernek, host of the F&I Today show right here on CBT, the industry is now seeing a lot of dealerships suffer the consequences of bad spot decisions, due in large part to desk managers not staying up to date with bank guidelines and rates.