Service Manager Christa Collins on Training New Fixed-Ops Hires from Scratch

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What separates one service department from the next? Some may say the service technicians and the work they do. Today we’ll learn about a training program that Christa Collins, Service Manager of Planet Subaru, wrote for her technicians and other best practices in the service department from her perspective. Planet U (University) is a fixed-ops apprenticeship training program that Christa developed to guide new hires in the service department from the onboarding process up until they become seasoned professionals. This program was born out of a need for talent in this area. The dealership was having trouble recruiting auto technicians…

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