In today's tip of the day, Mark Tewart addresses why your focus should be on the customer and how to make sure your ego is taking the backseat.
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If your service BDC isn't staffed correctly, It's not working. According to John Traver, CEO and Principal of Traver Connect, dealerships need to be treating their service department BDC as...
Leadership is paramount to a team.
Imagine an orchestra that has all the best musicians in the world except a conductor. Though every member can play perfectly on their own, if...
Steve Stauning, CEO/Founder of stevestauning.com delivers critical sales, leadership, customer service and general management training in bite-sized nuggets designed to help you and your team reach your potential. What makes Steve...