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Focus On The Customer, Not Yourself

 In today's tip of the day, Mark Tewart addresses why your focus should be on the customer and how to make sure your ego is...

If Your Service BDC Isn’t Staffed Correctly, It’s Not Working

If your service BDC isn't staffed correctly, It's not working. According to John Traver, CEO and Principal of Traver Connect, dealerships need to be...

4 Core Leadership Theories And How To Apply At Work

Leadership is paramount to a team. Imagine an orchestra that has all the best musicians in the world except a conductor. Though every member can...
old school

Does “old school” selling still work? – CBT Interview with Steve...

Steve Stauning, CEO/Founder of delivers critical sales, leadership, customer service and general management training in bite-sized nuggets designed to help you and your team...