Psychological Transference in the Service Drive
On today's episode of the Weekly Tune-Up, Becky Nixon goes over the definition of psychological transference and the effect it can have on a service advisor's ability to sell additional...
TSLA378.9003.6%
GM83.450-0.5%
F13.100-0.07%
RIVN15.140-0.22%
CYD35.0500.01%
HMC32.420-0.11%
TM192.060-0.44%
CVNA65.360-1.82%
PAG209.860-2.3%
LAD312.320-3.83%
AN169.6100.85%
GPI253.7502.88%
ABG187.0602.51%
SAH65.340-0.58%
TSLA378.9003.6%
GM83.450-0.5%
F13.100-0.07%
RIVN15.140-0.22%
CYD35.0500.01%
HMC32.420-0.11%
TM192.060-0.44%
CVNA65.360-1.82%
PAG209.860-2.3%
LAD312.320-3.83%
AN169.6100.85%
GPI253.7502.88%
ABG187.0602.51%
SAH65.340-0.58%
TSLA378.9003.6%
GM83.450-0.5%
F13.100-0.07%
RIVN15.140-0.22%
CYD35.0500.01%
HMC32.420-0.11%
TM192.060-0.44%
CVNA65.360-1.82%
PAG209.860-2.3%
LAD312.320-3.83%
AN169.6100.85%
GPI253.7502.88%
ABG187.0602.51%
SAH65.340-0.58%
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8 Customer Service Experiences That Could Improve Dealership Sales
Contrary to popular belief, even in these modern time, many individuals still want to purchase their vehicles in the showroom. According to a recent Autotrader study, 84 percent of car...
Are You Prepared for the Unexpected?
Right now, the economy is smiling on the auto industry. Numbers are up from last year and future tax policies seem to favor car sales. However, mid-year predictions forecast that though...
How Employee Turnover Is More Costly Than You Think – Chase Abbott
The high cost of employee turnovers continues to plague the retail automotive industry as employee retention rates are now in the low twenties. Chase Abbott joins the CBT Automotive Network...
How Employee Turnover Is More Costly Than You Think | Threat on EU-Assembled Vehicles Continues | New Car Sales Approach Record Breaking Levels
Today on CBTNews.com - Tuesday, July 10th, 2018:
How Employee Retention Is More Costly Than You Think - Chase Abbott
The high cost of employee turnovers continues to plague the retail automotive...
How to Instantly Build Customer Rapport
You only get one shot at making a first impression, and when it comes to sales that impression should be one of trustworthiness. Unfortunately, many customers walk into dealerships already...
Paul Cummings: Setting Goals For Each Department of Your Dealership | Chinese Tariffs Go Into Effect | U.S. Hiring Tops Forecast for June
Today on CBTNews.com - Monday, July 9th, 2018:
Paul Cummings: Setting Goals For Each Department of Your Dealership
The CBT Automotive Network welcomes Paul Cummings, who is the president and CEO of...
Paul Cummings: Setting Goals For Each Department of Your Dealership
The CBT Automotive Network welcomes Paul Cummings, who is President and CEO of Paul Cummings Enterprises. He tells our Jim Fitzpatrick about his new book and how important practice, preparation,...
Dealers & Experts Discuss Inventory Holding Cost Erosion
Whatever the differences among franchise, independent, and Buy Here-Pay Here dealerships, asset depreciation erodes margins for all.
Dealers must manage two forms of depreciation – value erosion as assets age, which...
Consumers Are Using Their VSC and Other Products More Than You Think – Leverage the Stats, Increase Sales
F&I managers are immediately at a selling disadvantage compared to the other profit centers in the dealership. They have to sell the products and services that a customer may or...
