5 Things That Inhibit Engagement With Your Customers
On this week's edition of Progressive Retail, Cory Mosley focuses on engagement and talks about some things that may inhibit your engagement with your...
Crisis Management in a Social Media World
Before social media, if you made a mistake your customer could have told a few friends about it. Nowadays, everyone has a much bigger...
Are You Ready to Go All Digital?
On this week's episode of Progressive Retail, Cory Mosley invites Ryan Norris, Dealer Principal at Toyota of Easley in Easley, SC, to discuss how...
Teaching Customers About Maintenance in the Information Age
Owner’s clinics are nothing new in the car business. Dealerships have been trying to teach new buyers about their vehicles (and the dealership’s service...
Interview Tips When Hiring F&I Managers – What to Look (and Listen For)
Interviewing for any position at a dealership is a bit of a balancing act when assessing whether or not the person will be a...
Data Indicates Leasing is at an All Time High: What This Trend Means for...
According to the most recent industry data, vehicle leases accounted for 34% of all new car retail sales in March 2019, making it the...
What’s New with Car Subscriptions? Expansions, Pilot Programs, and More
We live in a world where subscriptions have become the norm. Whether we pay a monthly fee to access thousands of shows and movies,...
Five Ways to Develop Your Staff into the Automotive Industry’s Future Leaders
Take a moment to think of the best manager or staff leader you have. Think of their work ethic, creativity, and attention to detail....
