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Failure To Properly Handle Inbound Service Calls Hamstrings Service Departments
Start with a small BDC team and take other steps to catch all customer phone calls. BY BILL WITTENMYER
During several of my recent speaking...
CBT News – September 10, 2015
On today's show:
Patrick Bet David, CEO of PHP Agency, explains how dealers can inspire their teams
Sales Tip of the Day with Paul...
Dealer’s Path To Her Arizona Store Was Long And Twisted
Shot down repeatedly on the East Coast, she was about to give up when a chance arose to break into ownership. BY JON MCKENNA
The...
Top OEM Headlines | September 2015
This week's most impactful OEM headlines, including:
Toyota spends $50 million to accelerate self-driving car program
Toyota wants to accelerate the process of a self-driving...
Top OEM Headlines | September 2015
https://www.cbtnews.com/a-look-at-this-weeks-top-oem-headlines-11/
Is Your CRM A Bad Fit Dealership Business Model?
Warning signs that you should look for a different CRM.
BY ZACH KLEMPF
Today’s car buying marketplace demands nothing less than a connected, personalized customer experience....
CBT News – September 3, 2015
On today's show:
Mark Tewart, sales superstar, on handling top dogs who say they don't need sales training
Glenn Pasch, PCG Consulting CEO, explains how...
CBT News – August 26, 2015
On today's show:
PCG Consulting CEO Glenn Pasch on the online digital marketing course that's perfect for your busy schedule
John Sternal, Director of...
CBT News – August 14, 2015
On today's show:
- Tim Kintz, President of the Kintz Group, explains how you can get more out of your sales department
- Car Biz Today...
Trucks and SUVs continue to keep new vehicle sales on track
In what has become a solid market trend this summer, sales of trucks and SUVs kept total new vehicles sales on track in July,...
