Asking better questions equals better leadership
Developing the skill of asking high-quality questions derives from being genuinely curious in what the other person is saying. The more engaged you are in the conversation and the better...
TSLA354.8101.97%
GM77.000-3.47%
F12.050-0.2539%
RIVN14.940-0.03%
CYD31.030-1.58%
HMC31.600-0.49%
TM183.100-3.615%
CVNA62.555-1.065%
PAG200.340-1.44%
LAD291.8302.57%
AN157.4400.64%
GPI240.450-0.48%
ABG172.300-1.65%
SAH60.3500.5%
TSLA354.8101.97%
GM77.000-3.47%
F12.050-0.2539%
RIVN14.940-0.03%
CYD31.030-1.58%
HMC31.600-0.49%
TM183.100-3.615%
CVNA62.555-1.065%
PAG200.340-1.44%
LAD291.8302.57%
AN157.4400.64%
GPI240.450-0.48%
ABG172.300-1.65%
SAH60.3500.5%
TSLA354.8101.97%
GM77.000-3.47%
F12.050-0.2539%
RIVN14.940-0.03%
CYD31.030-1.58%
HMC31.600-0.49%
TM183.100-3.615%
CVNA62.555-1.065%
PAG200.340-1.44%
LAD291.8302.57%
AN157.4400.64%
GPI240.450-0.48%
ABG172.300-1.65%
SAH60.3500.5%
Discover strategies and insights for building stronger dealership teams, improving operations, and leading with impact. This category highlights best practices from top-performing managers and executives in the automotive space—covering everything from organizational culture and employee retention to succession planning and executive decision-making.
Management & Leadership
Getting new hires productive on the sales floor in today’s climate
The annual turnover rate among sales staff is excruciatingly high in the US with around 80% of sales staff to leave every year, according to the 2019 Cox Automotive Dealership...
How automotive dealers can have a flourishing business model – Gay Hendricks, best-selling author of ‘The Big Leap’
Everyone is seeking to live life to its fullest potential. However, not everyone has a clear path on how to accomplish this daunting task. Today on CBT News, Gay Hendricks...
3 ways to improve your auto dealership’s service advisor turnover
In the NADA Dealership workforce survey, it was revealed that two of every five service advisors would leave during the year. With a near 40% turnover rate, this is one of the...
How a virtual sales manager can improve dealership operations – John Connelly, Acura Columbus
As remote work and virtual meetings become the norm, dealers must be able and willing to meet the expectations set by consumers. John Connelly, President and Owner of Acura Columbus...
How active listening leads to increased engagement
If your natural instinct is to provide advice or an immediate solution to a problem, then you could unintentionally be doing more harm than good. The Harvard Business Review did...
How single-point auto dealerships used flexibility to navigate the pandemic
Single-point auto dealerships faced many unique challenges throughout the pandemic. Today on CBT News, host Jim Fitzpatrick is joined by Robert Loehr, Owner of Robert Loehr Chrysler Dodge Jeep RAM...
How automobile dealers in Texas are pressing on after the winter storm – April Ancira, TADA
Last week, Texas was hit by one of the worst winter storms in recent memory. Today on CBT News, April Ancira, Chairman of the Texas Automobile Dealers Association (TADA) joins...
Joe Shuster discusses his role in reviving Honda of Downtown Los Angeles
Today on CBT News, host Jim Fitzpatrick is joined by Joe Shuster, Dealer Principal at Honda of Downtown Los Angeles. Shuster was instrumental in reviving the Honda dealership after it...
How car dealers can stay ahead of the curve with a solid business strategy
Today on CBT News, host Jim Fitzpatrick is joined by Shawn Hays, Co-Founder of Sales Hustler and General Manager of Carter Myers Colonial Chevrolet in Richmond, VA. Hays has built...
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