Questions to Ask a New Agency Partner
Dealers receive dozens of calls a week from companies attempting to sell marketing services or technology to power their online strategy. Dealership managers should never stop taking calls, but they...
TSLA398.500-5.32%
GM88.340-1.6%
F12.300-0.3%
RIVN13.2900.1%
CYD22.1900.16%
HMC33.990-0.3%
TM193.000-2.83%
CVNA71.280-0.72%
PAG212.210-1.04%
LAD298.770-10.89%
AN178.510-7.39%
GPI265.010-4.78%
ABG197.770-8.9%
SAH60.680-2.93%
TSLA398.500-5.32%
GM88.340-1.6%
F12.300-0.3%
RIVN13.2900.1%
CYD22.1900.16%
HMC33.990-0.3%
TM193.000-2.83%
CVNA71.280-0.72%
PAG212.210-1.04%
LAD298.770-10.89%
AN178.510-7.39%
GPI265.010-4.78%
ABG197.770-8.9%
SAH60.680-2.93%
TSLA398.500-5.32%
GM88.340-1.6%
F12.300-0.3%
RIVN13.2900.1%
CYD22.1900.16%
HMC33.990-0.3%
TM193.000-2.83%
CVNA71.280-0.72%
PAG212.210-1.04%
LAD298.770-10.89%
AN178.510-7.39%
GPI265.010-4.78%
ABG197.770-8.9%
SAH60.680-2.93%
Headlines
Best of 2019: Sonic Automotive President Jeff Dyke Discusses Trends in the Auto Industry and EchoPark Expansion Plans
On today’s show, we welcome back Jeff Dyke, President of Sonic Automotive, the fifth-largest U.S. dealership group. Jim and Jeff discuss how Sonic Automotive did as a whole for 2019,...
Planning Is Good, Actions Are Better: How to Increase Profits and Customer Satisfaction
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing the cost of doing business? Good!...
Great Customer Experience Means Consistent Customer Service
I am Yankees fan and have been my whole life. Not just for these new “Judge & Stanton” years or even the “Jeter” years, but through the 70s and the...
Best of 2019: Maryland Lexus Dealer Takes Whole New Approach to Employee Retention & Customer Experience
On today’s show, we’re pleased to welcome back James Boening, General Manager at Ourisman Lexus Rockville in Washington, D.C.
[Previously aired 11/6/19]
VIDEO TRANSCRIPT:
Jim F.: Hi, everyone, I'm Jim Fitzpatrick. Thanks so...
Rewarding Salespeople Who Cultivate Referrals
As a manager, do you like seeing your salespeople standing around on the showroom floor? I’m thinking the overwhelming majority of you hate seeing this, yet you still have it....
Gain Control of the Sales Process
The sales industry hadn’t innovated for decades before I created what’s called Information Assisted Selling. It’s trademarked and a codified way of selling—the ultimate way to create common ground. I...
Best of 2019: Cody Lusk, President & CEO of AIADA Talks Tariffs, Trade, and Tesla
It’s never a dull moment in the auto retail industry and so far this summer, there have been a lot of new developments to the stories we’ve been watching closely....
Monday Morning Quarterbacking: How to Build a Champion Team
Here we are in the middle of another exciting football season. Some teams can't seem to do anything wrong; some can't do anything right. And then, there are all the...
How To Handle Job Stress in the Dealership
In today’s fast paced society, stress can be a powerful factor in both the health and productivity of anyone working in the retail automotive industry. Long hours and the sometimes...
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