CDK Global’s Kim Saylor on how car dealers can up their service game
CDK Global has recently released data that hones in on what car dealers can do to win back and keep their service customers. On today’s show, we’re pleased to welcome...
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
Fixed-Ops
Three key elements to help your car dealership adopt a service-centric model
On today’s exclusive CBT News Power Lunch, we’re pleased to welcome Darrel Ferguson, Director of Performance Management at Xtime, a Cox Automotive brand.
Ferguson begins the conversation by discussing why many...
5 areas where service managers can control costs
With the average car spending nearly 12 years on the road, your service department could be highly profitable if managed correctly. With service managers constantly being evaluated on performance, it...
How fixed operations can manage another tough year amid a double-whammy of shortages
Fixed operations teams around the country have faced a difficult 15 months. COVID protocols, local restrictions and customer hesitancy have driven them to find new ways of serving customers while...
What do techs want from a service advisor?
When a dealership hires a service advisor, they do well to consider how this person will interact with the customers. However, it’s vital not to overlook what the technicians want from...
How to leverage the service drive for profitable pre-owned acquisitions
As the ongoing chip shortage continues to delay OEM production, dealership inventories have reached historic lows. At the same time, increased consumer demand – further sparked by concerns over vehicle...
The skills auto technicians need to make them uniquely qualified for future roles
On the latest episode of Service Drive, host Don Reed takes a deep dive into how future automotive industry trends will affect auto technicians in the service drive. Reed has...
Embrace technology in the service department for faster turnaround times
With the service department making up 49% of the dealership’s gross profit, it must continue to grow with the times. If dealerships don’t adopt new technologies before the other dealers...
This is a MUST DO list for maximum fixed ops performance
Everyone needs a job description of their job that outlines what is expected and the actions you will need to execute to succeed in that job. That said, what are...
How car dealerships can revamp their marketing strategies to increase fixed-ops revenue – Jade Terreberry, Cox Automotive
For weeks, virtually everyone in the automotive industry has been talking about chip shortages and how they will impact different facets of the sector – from OEMs to dealerships and...
