Best practices when submitting warranty claims
In 2019, automakers across the world had to spend about 2.5% of the product revenue, totaling more than $49 billion, covering warranty expenses. This cost only shows the warranty that...
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
Fixed-Ops
Where service sales should focus as winter digs in
With winter bearing down on us, it’s time to consider how your service department can meet the needs of drivers in your area. Aside from following the recommended maintenance schedule,...
4 innovative ways to grow your service department’s hours per RO
Among the top KPIs your service department should be evaluating, the hours per RO is one of the most important. After all, you don’t want a bunch of service advisors...
4 ways to measure your service advisors’ success
You use valuable KPIs to track the success of your service department, but how is your service advisor stacking up? As the head over what’s happening between the customer and...
Tips to improve the close on service transactions
For most dealerships, the aim for 100% service absorption is a lofty goal. Achieved, it pays the overhead expenses completely for the month, alleviating pressure on the rest of the...
Best practices in reconditioning and ways to save costs
With used car sales outnumbering new car sales by nearly three times the amount, it’s important that your dealership understands how best to deal with the pre-owned inventory. When you...
How service departments can handle no fault found diagnosis
You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail your plans in a hurry. When...
How to boost service and fixed ops during the winter months
The winter months offer a prime opportunity for dealerships to institute revenue-generating servicing strategies and add value to customers. Additionally, the fall months provide a great time to start developing...
Why Don Reed believes EVs could be a major revenue opportunity for fixed-ops
According to GreenCars.com, electric vehicles (EVs) do not need servicing for more than two dozen mechanical components found in ICE vehicles. In light of this, McKinsey & Company estimates that...
Why tires are the key to customer retention in the service lane — Dave Boyle | TraXtion
There has been significant innovation in the EV market throughout the past few years, changing the solutions offered in service lanes. TraXtion, formerly tire profiles, has made huge waves in...
