TSLA427.4709.62%
GM79.1551.945%
F14.7951.125%
RIVN14.2650.115%
CYD57.3031.6425%
HMC26.5150.255%
TM189.7700.11%
CVNA67.4303.04%
PAG163.8602.13%
LAD275.9401.41%
AN189.4353.005%
GPI322.2602.15%
ABG186.3550.975%
SAH76.7900.89%
TSLA427.4709.62%
GM79.1551.945%
F14.7951.125%
RIVN14.2650.115%
CYD57.3031.6425%
HMC26.5150.255%
TM189.7700.11%
CVNA67.4303.04%
PAG163.8602.13%
LAD275.9401.41%
AN189.4353.005%
GPI322.2602.15%
ABG186.3550.975%
SAH76.7900.89%
TSLA427.4709.62%
GM79.1551.945%
F14.7951.125%
RIVN14.2650.115%
CYD57.3031.6425%
HMC26.5150.255%
TM189.7700.11%
CVNA67.4303.04%
PAG163.8602.13%
LAD275.9401.41%
AN189.4353.005%
GPI322.2602.15%
ABG186.3550.975%
SAH76.7900.89%

Fixed-Ops

How recall work can reinforce your brand reputation and boost loyalty — Juan Flores & Mike Boyd

- March 27, 2023
Recall and warranty work are areas of opportunity for dealerships, but ultimately it’s up to the dealer to incentivize consumers to bring their vehicles in the door. In this CBT...
Fixed-Ops Power Lunch
Automotive technician grapples with new EV technology

Everything you need to know about the technician skills gap for EVs

- March 14, 2023
Unless you’ve hit the technician lottery, chances are your dealership is among the thousands of automotive businesses suffering through a shortage of qualified service personnel. And this situation won’t ease...
Fixed-Ops Articles

Adapting to change: Being female-friendly in the service department

- March 10, 2023
Being female-friendly is a necessity these days in all industries, including automotive, because the American woman is one of the most powerful economic forces on the planet. With $7 trillion...
Fixed-Ops Articles

5 simple ways to improve customer retention and satisfaction

- March 7, 2023
If your clients aren’t happy with your services, you won’t be able to keep up with the other Key Performance Indicators (KPIs) that are essential for your service center’s success...
Fixed-Ops Articles
Schaubert, inclusion inclusive

Fixing the disconnect between dealers and fixed ops with inclusion

- March 2, 2023
Chris Schaubert, the Founder of Fixed Ops Solutions, joins Inside Automotive for another discussion on service department excellence. On this episode, Schaubert and host Jim Fitzpatrick discuss the ways in which dealers...
Featured CBT Now
Chris Schaubert Work flow

Improving work flow in the fixed operations department — Chris Schaubert

- February 23, 2023
Every auto technician knows that fixed operations departments must maintain a balanced work flow to keep customers happy and profits high. However, many managers, especially those with a career in...
Featured Fixed-Ops
service customers

5 tips to make service more convenient for your customers

- February 16, 2023
With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is making service more convenient for your...
Fixed-Ops Articles
aftermarket service

4 ways car dealers can win against aftermarket service providers

- February 14, 2023
According to the J.D. Power 2022 U.S. Aftermarket Service Index Study, customers increasingly prefer aftermarket service providers to new-vehicle dealers. J.D. Power surveyed almost 10,000 vehicle owners who owned their...
Fixed-Ops Articles
customer retention service Suzuki

Missed opportunities to grow customer retention in the service drive

- February 7, 2023
There is no doubt that the service department is where dealership sales are occurring. On today's edition of CBT Now, Jennifer Suzuki, president of eDealer Solutions, acclaimed sales trainer, and...
Fixed-Ops CBT Now
fixed operations

How will EVs affect fixed operations revenue?

- February 6, 2023
A 2017 article in Automotive News undoubtedly caused indigestion among franchised dealer executives by foretelling how EVs would cause fixed operations to drop. In truth, it’s still too early to...
Articles Fixed-Ops

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