TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%

Fixed-Ops

5 areas of service training that often get overlooked

- December 7, 2023
Within your service department, you have multiple positions working together to create the seamless experience your customers encounter. To ensure maximum satisfaction, every part of the team must work at...
Fixed-Ops Articles
Dealership service centers are facing more competition than ever from third-party repair and maintenance providers according to a new study.

Dealerships respond to rising competition with third-party service providers

- December 6, 2023
Dealership service centers have continued to lose business to non-franchised repair and maintenance providers, according to new research from Cox Automotive. Over the last few years, fixed op profitability has mostly...
Articles Fixed-Ops
To ensure­ that all customers stay informed, businesse­s must have effective­ communication processes and protocols in place.

Elevating the service experience with proactive communication and real-time updates

- November 29, 2023
In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments to understanding the intricacies of vehicle...
Fixed-Ops Articles
Service centers continued to see strong earnings and demand throughout October, even as the industry grapples with fluctuating sales.

Service center revenue, demand remain strong throughout October

- November 21, 2023
Dealers continued to see demand and profit in the service center throughout October, with revenues and work volumes remaining strong despite industry-wide instabilities stemming from the United Auto Workers strike. Service...
Articles Fixed-Ops
Why are so many auto technicians leaving, and how can this be fixed? The answer starts with proper onboarding procedures.

4 tips for car dealers when onboarding new auto technicians

- November 15, 2023
During a WrenchWay Roundtable broadcast, a statistic was shared showing that 42% of today’s auto technicians leave the workplace during the first two years. Why are so many auto technicians...
Fixed-Ops Articles
Recall work is a great opportunity for your dealership to impress customers with the smooth operations of a well-oiled service department.

Recall work: your service departments chance to impress

- November 9, 2023
Automotive recalls in the U.S. rose 3.4% in the first quarter of 2023, up from 237 in Q4 2022 to 245 events in Q1. According to Sedgwick brand protection’s latest...
Fixed-Ops Articles
service advisors

How to measure the value your service advisors bring to the dealership

- November 1, 2023
Like it or not, a successful dealership boils down to metrics. Hit a certain threshold, and you can rest easy (or easier) until next month or next quarter. But the...
Fixed-Ops Articles
Auditing your service scheduling process is the best way to find potential bottlenecks and implement techniques to improve fixed operations. 

Auditing your dealership’s service scheduling processes

- October 20, 2023
The gateway to your dealership’s service department is scheduling. Make this process effortless, and the journey for a satisfied customer gets off on the right foot. However, you may never...
Fixed-Ops Articles
The world of fixed ops is changing rapidly. If you don’t pay attention to the latest trends, you could find yourself lagging behind.

5 trends impacting your fixed ops profits and how to address them

- October 17, 2023
Since the dawn of the car business, dealerships have been focused primarily on selling cars. Fixed ops has often been an afterthought. Ironically, fixed ops profit margins are significantly higher...
Fixed-Ops Articles

Time: your most precious, most perishable, and most profitable product

- October 12, 2023
I was introduced to a new term recently, “aftersales.” After 40+ years in the automotive business I was unfamiliar with the word. Aftersales refers to anything sold to the customer...
Fixed-Ops Articles

Latest Articles

AI, EVs and hybrids are changing automotive retail
Latest Articles 11/06/26

AI, EVs and hybrids are changing automotive retail

The fuel economy fight nobody is talking about BUT you pay for!
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The fuel economy fight nobody is talking about BUT you pay for!

Audi expands Georgia plant plans, Sonic boosts EchoPark marketing, 2027 Volkswagen Atlas upgrades
Latest Articles 11/06/26

Audi expands Georgia plant plans, Sonic boosts EchoPark marketing, 2027 Volkswagen Atlas upgrades

Audi could expand planned $4B Georgia plant with another $3B investment
Latest Articles 11/06/26

Audi could expand planned $4B Georgia plant with another $3B investment

Sonic Automotive investing millions in largest EchoPark brand campaign yet
Latest Articles 11/06/26

Sonic Automotive bets millions on EchoPark in largest brand campaign yet

Toyota names Mark Templin as next North American CEO
Latest Articles 11/06/26

Toyota names Mark Templin as next North American CEO

Tesla to end Cybertruck production in mid-2027
Latest Articles 11/06/26

Tesla to end Cybertruck production in mid-2027

2027 Volkswagen Atlas: More power, better MPG and a premium upgrade
Latest Articles 11/06/26

2027 Volkswagen Atlas: More power, better MPG and a premium upgrade

Building stronger dealership teams through trust and accountability
Latest Articles 11/05/26

Building stronger dealership teams through trust and accountability

What GM’s hybrid shift can and can’t do for its market position
Latest Articles 11/05/26

What GM’s hybrid shift can and can’t do for its market position

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