Redefining service excellence: key benchmarks for the future
Remember the days when the service department felt like an afterthought? In the early stages of your career, you noticed it tucked away, overshadowed by the allure of the showroom...
TSLA383.1303.01%
GM82.037-1.7332%
F12.845-0.095%
RIVN15.3000.28%
CYD32.100-2.5%
HMC32.3200.17%
TM187.820-2.53999%
CVNA64.4000.45%
PAG210.0850.425%
LAD305.345-1.675%
AN163.450-1.6%
GPI248.8601.35%
ABG180.685-0.835%
SAH62.290-0.08%
TSLA383.1303.01%
GM82.037-1.7332%
F12.845-0.095%
RIVN15.3000.28%
CYD32.100-2.5%
HMC32.3200.17%
TM187.820-2.53999%
CVNA64.4000.45%
PAG210.0850.425%
LAD305.345-1.675%
AN163.450-1.6%
GPI248.8601.35%
ABG180.685-0.835%
SAH62.290-0.08%
TSLA383.1303.01%
GM82.037-1.7332%
F12.845-0.095%
RIVN15.3000.28%
CYD32.100-2.5%
HMC32.3200.17%
TM187.820-2.53999%
CVNA64.4000.45%
PAG210.0850.425%
LAD305.345-1.675%
AN163.450-1.6%
GPI248.8601.35%
ABG180.685-0.835%
SAH62.290-0.08%
Fixed-Ops
5 focused strategies to bring a wayward service advisor back in line
In the automotive realm, the salespeople are superstars, capable of selling big-ticket items. In most dealerships, however, the service advisor is responsible for generating more gross profit every month than...
5 areas of service training that often get overlooked
Within your service department, you have multiple positions working together to create the seamless experience your customers encounter. To ensure maximum satisfaction, every part of the team must work at...
Dealerships respond to rising competition with third-party service providers
Dealership service centers have continued to lose business to non-franchised repair and maintenance providers, according to new research from Cox Automotive.
Over the last few years, fixed op profitability has mostly...
Elevating the service experience with proactive communication and real-time updates
In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments to understanding the intricacies of vehicle...
Service center revenue, demand remain strong throughout October
Dealers continued to see demand and profit in the service center throughout October, with revenues and work volumes remaining strong despite industry-wide instabilities stemming from the United Auto Workers strike.
Service...
4 tips for car dealers when onboarding new auto technicians
During a WrenchWay Roundtable broadcast, a statistic was shared showing that 42% of today’s auto technicians leave the workplace during the first two years. Why are so many auto technicians...
Recall work: your service departments chance to impress
Automotive recalls in the U.S. rose 3.4% in the first quarter of 2023, up from 237 in Q4 2022 to 245 events in Q1. According to Sedgwick brand protection’s latest...
How to measure the value your service advisors bring to the dealership
Like it or not, a successful dealership boils down to metrics. Hit a certain threshold, and you can rest easy (or easier) until next month or next quarter. But the...
Auditing your dealership’s service scheduling processes
The gateway to your dealership’s service department is scheduling. Make this process effortless, and the journey for a satisfied customer gets off on the right foot. However, you may never...
