employee retention
With challenges like COVID and lack of inventory, dealerships have had a tough year or two. And recently, the challenge of attracting and keeping employees is becoming an even more significant issue.  The Cox Automotive 2021 Dealership Staffing Study found that 72% of franchised dealers agree that hiring and keeping the right employees is a […]
To access this post, you must log in or purchase Monthly $17.95 or Yearly $159
Previous articleHow AI helps to retain more service customers
Next articleCBT automotive special newscast: Year in Review (Part 2) December 29, 2021
Corey Smith began working in car dealerships in 1998. Since that time, he has worked as a service advisor, executive sales director and corporate service trainer, among other roles across the F&I industry. He is an expert in process development and improvement as well as training and business development strategies, with a proven success rate sustaining increases in revenue, service drive traffic and reduction in expenses, all while maintaining the highest level of employee and customer retention. Corey has nearly 20 years of Fixed Operations experience in the automotive industry and is a sought-after expert in service drive training, process improvement and business development. He also has a background in broadcasting and since assuming a new role with National Auto Care as National Fixed Operations Training Manager, is the host of Fixed Ops 5, a podcast, video and blog series focused on the customer experience in the Service Drive and Fixed Operations. A Maine native, Corey earned his broadcasting degree from the New England School of Broadcasting in 1996. He is a loving husband and father of two sons and a daughter.