Most dealerships have split the sales process from F&I, treating it as a separate process after closing the deal.
Though it works fine for many dealers, there is a better way...
Insecurity and joblessness during the initial months of the COVID-19 pandemic are being blamed for a drastic increase in auto loan fraud activity. According to data from AI and data...
Half of first-time mass market-brand lease customers do not pursue another lease from the same company when their lease term ends, according to the J.D. Power 2021 US End of Lease...
Today on CBT News, host Jim Fitzpatrick is joined by Chad Ammons, Vice President, Global & Digital Experience for Assurant. Ammons joins the show to discuss the latest trends in...
What are the top priorities for F&I offices in the current automotive market? Today on CBT News, we answer this question with Scot Eisenfelder, Sr. Vice President of Strategy &...
One of the most delicate balancing acts in the sales process is dealing with the amount of time it takes to actually deliver the car to the buyer. Dealership personnel...
After spending an average of more than 14 hours researching vehicles online, the 2020 Cox Automotive Car Buyer Journey reveals that less than half of car buyers are satisfied with...
‘Work-Life balance? In a dealership? Not a chance…’
That was an actual quote from a friend of mine who has worked in the F&I world since the early 80’s. She laughed...
Digital Retailing is changing the way car buyers envision the car-buying process. As digital retailing becomes more popular with consumers, it will be crucial for dealers to showcase leasing and...
Digital retailing is no longer an added incentive for dealers. It has become the expectation of automotive consumers. Today on CBT News, Aaron Bickart joins the show to discuss the...