Shep Hyken: Creating a More Convenient Customer Experience | Steve Stauning: Treat Every Up as a Qualified Buyer | Shay Foley: New Challenges For Today’s F&I Manager

CBT News Week In Review for Friday, October 12th, 2018:

newscastNew Challenges For Today’s F&I Manager and How to Win Against Them – Shay Foley
On today’s edition of CBT News, Jim Fitzpatrick talks with Shay Foley, F&I Director at Champion Chevrolet of Avon, Indiana to discuss the new challenges for today’s F&I manager. Recently named one of Automotive News 40 under 40, Shay originally came from a law enforcement background. After selling cars with the Campion organization for around two years, he was promoted to the F&I department, where his unique management philosophies began to flourish. Watch Now

newscastAuto Sales Down Slightly; September’s Winners and Losers – Jeremy Acevedo, Edmunds
On today’s edition of CBT News, Jim Fitzpatrick chats with Jeremy Acevedo, Manager of Industry Analysis at Edmunds, to discuss the winners and losers for September, as well as some market predictions if interest rates continue to rise. Watch Now

newscastAssumptive Selling: Treat Every Up as a Qualified Buyer – Steve Stauning
Every dealer wants to see their sales improve without having to spend more money on generating new leads, and that means making the most of every customer experience that comes through the doors. Here to tell us why every salesperson should treat every Up like a qualified buyer is Steve Stauning, Founder and President of Steve Stauning, Inc. and author of Assumptive Selling: The Complete Guide to Selling More Vehicles for More Money to Today’s Connected Consumer. Watch Now

newscastDisrupt the Competition by Creating a More Convenient Customer Experience – Shep Hyken, NYT Best-Selling Author
As we all know, providing an excellent customer experience is the key to running a successful dealership. On today’s show, CBT’s Jim Fitzpatrick discusses why car buyers today want the purchase process to be hassle-free and convenient with New York Times bestselling author Shep Hyken. Watch Now

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For over 11 years, CBT News has been informing and helping automotive retail professionals grow their businesses and thrive in their careers through an awarding-winning, on-demand streaming platform. With exclusive interviews featuring the biggest names in the industry, daily newscasts, up-to-date market data, and exclusive articles covering the latest trends, CBT News is your #1 source for auto industry news and content.

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