On today’s CBT Newscast for Monday, June 19th, 2017:
Why customers are leaving your website early
Consumers are going to dealer website, but most of the time they’re not staying for long. This i soften due to ‘ease-of-path’ issues, meaning that they don’t know how to find what they’re looking for. Joe sat down with Russ Chandler, Product Marketing Manager for PERQ, to discuss how to keep customers on your site. Watch Now
Stop Limiting the Performance of Your Sales Team
Leaders need to understand they are impacting the improvement of their team if they continue to bucket employees with labels. It is time for managers to look at their teams as individuals and break down any barriers that impede success. Read More
Who wins with potential car buyers, your website or Amazon’s?
We already know how well Amazon is doing. In fact, we can’t stop hearing how the auto industry needs to be more like Amazon when it comes to appealing, attracting, and engaging with customers. As Amazon gears up to start selling vehicles online in Europe, CNBC’s Phil LeBeau explains why your dealership’s website needs to start preparing now for the competition. Watch Now
Ford wants dealer service centers ready for special needs of ride-sharing providers
Ford Motor Co. wants its dealership service centers to move much faster as an increasing amount of ride-sharing fleets hit the road and need routine or unscheduled maintenance and repairs. Read More
