More from Management & Leadership
Former Chick-Fil-A VP on finding, hiring and keeping great talent
Many dealers fill open positions as quickly as they can, especially when good applicants are hard to find. The dealerships that pull ahead take more care in choosing their people...
Dealership worker satisfaction high but newer employees more likely to leave, CDK study finds
On the Dash:
Overall dealership worker satisfaction sits at 80%, but drops to 64% for one-to-three-year staff.
Work-life balance and inadequate benefits emerged as this year's fastest-growing stress factors.
64%...
Retention expert reveals future-focused strategy dealers need to keep top talent
Losing a top performer costs more than most dealers realize, often more than double an employee's salary. Turnover is something most dealerships will eventually face, but having a framework to...
How having happy, well-trained employees leads to happy car buyers
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
