Top Stories
Nexperia chip dispute highlights fragile global supply chains. Read More
Tesla accelerating shift away from China-made components, WSJ reports. Read More
UAW monitor warns of “toxic culture” amid leadership challenges. Read More
Used-vehicle inventory grows while sales pace outperforms new market. Read More
Featured Interviews
Digital leaderboards simplify reporting and drive accountability — Todd Katcher | Digital Dealership System
Dealerships spend hours every week generating reports that show what already happened, leaving little time to improve performance today. Todd Katcher, chief product officer at Digital Dealership System, joins Jim Fitzpatrick on this upcoming episode of Service Drive to demonstrate how digital leaderboards are transforming performance tracking in fixed-ops departments. Watch the full segment here.
How Jeremy Stephens scaled Bozard Ford Lincoln’s mobile service to 2,000 monthly jobs
Mobile service is one of the fastest-growing opportunities in fixed ops. On this upcoming episode of Service Drive, Bozard Ford Lincoln’s Remote Operations Director, Jeremy Stephens, shares how his team completed more than 2,000 mobile service appointments in a single month and how other dealerships can achieve similar results. Watch the full segment here.
Richmond Ford VP, Kayla Kody, transforms service lane with data-driven loyalty strategies
At Richmond Ford Automotive Group, exceptional customer experiences go beyond repairs; they are driven by data and focused on loyalty. Vice President Kayla Cody is transforming the service lane through intelligent scheduling, AI-enhanced communications, and personalized lifecycle management. This strategy ensures customers feel valued and supported, while technicians and advisors operate efficiently and build long-term loyalty. On this upcoming episode of Loyalty-Based Sales Strategies, Kody shares how Richmond Ford is setting a new standard for service excellence in 2025.
