Thursday, May 13, 2021
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5 tips to make service more convenient for your customers

With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is making service more convenient for your customers, so much so that they don’t want to go anywhere else. We have 5 tips to create more convenience for your service customers. 1. […]
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How to influence dealership customers to return for service appointments

Prior to the COVID-19 pandemic, only 30% of customers surveyed by Cox Automotive stated that they’ve serviced their vehicles at the dealership in the...

How to improve compliance in your auto dealership’s service department

When you discuss automotive compliance, you automatically think about regulations over the F&I department or with selling new cars. However, there are just as...

3 ways to improve your auto dealership’s service advisor turnover

In the NADA Dealership workforce survey, it was revealed that two of every five service advisors would leave during the year. With a near 40% turnover...

Embrace technology in the service department for faster turnaround times

With the service department making up 49% of the dealership’s gross profit, it must continue to grow with the times. If dealerships don’t adopt...

How auto dealers can speed up the recon process and meet consumer demand – Dennis McGinn & Ed French

Joining us today are Dennis McGinn, CEO of Rapid Recon and Ed French, President and Principal Consultant of AutoProfit and also Dealer Principal of...

Ensure your technicians feel appreciated for increased productivity

Dealership culture tends to take the technicians for granted and overlooks many of their efforts, but this isn’t the way to retain mechanics. According...

How your fixed-ops department can turn service patrons into life-long customers

On today’s show, Lee Harkins joins host Jim Fitzpatrick to discuss the latest trends in fixed-ops. Harkins is the President and CEO of M5...
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