Wednesday, November 25, 2020
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How your service department can improve the trade-in process

The vehicle trade-in process has evolved a lot over time. One of the biggest changes is that there used to be a lot more room for error.  In the past, an under-informed buyer was more likely to fall for a low-ball figure, and if reconditioning got too high, there was usually a sucker who would […]
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Capitalizing on the rise in consumer demand for service – Jeff Cowan

If dealers are not having record-breaking months in their service departments at this moment in time, then they are doing something wrong. While industry...

Low-budget marketing tips for your service department

It’s widely accepted knowledge that only 45 percent of customers remain loyal to their dealership’s service department within the first two years of vehicle...

Three-tier approach to long-term service department growth

A successful long-term service growth strategy is really just about taking care of the customer. In order to grow, you need to retain the...

How Dealers Can Use Fixed Ops to Maximize Customer Lifetime Value

When most people think of a dealership's automotive sales, much of the emphasis is put on cars. Nevertheless, the service and parts departments and...

Service Manager Christa Collins on Training New Fixed-Ops Hires from Scratch

What separates one service department from the next? Some may say the service technicians and the work they do. Today we’ll learn about a...

How Dealer Body Shops Can Navigate the Restart

In April 2020, traffic volumes across the US were reduced by 30 to 60 percent as COVID-19 restrictions kept much of the public at...

How Dealers Can Streamline Pickup and Drop-off for Service

The effect of the novel coronavirus has yet to recede in the United States, and the overall consumer sentiment among Americans is split between...

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