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car sales

The Effect Stair Step Programs Have on Small Dealers

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A hotly contested practice in the retail automotive industry is stair step programs. Often called something more glamorous or cerebral such as Ford’s “Volume Growth Bonus Program”, it is essentially a way to incentivize higher new vehicle sales by paying out kickbacks per unit sold. For the manufacturer, it typically has positive results. But for […]
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small dealers

Can Small Dealers Offer High-Quality Valet Service Too?

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Franchised or not, customer vehicle pick-up and delivery is a growing service. But can small dealers keep up with large dealer groups in convenience? The 2016 Maintenance & Repair Study by Cox Automotive reveals “just 30 percent of total service visits occur at a dealership”. The top reasons dealers are losing out include the perception […]
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newscast

Where your fixed-ops focus should be right now | Subprime Blind!...

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On today's CBT Newscast for Tuesday, August 1st, 2017: Jeff Cowan: Where your fixed-ops focus should be right now No matter what technology your service drive...
small dealers

David vs Goliath: How Small Dealers Can Compete with Large...

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Acquisitions are announced on a frequent basis. In 2016 alone, Penske Automotive Group added 31 stores to their group. Herb Chambers Companies acquired 23 dealerships under their massive umbrella. Large dealer groups are becoming a normal operating procedure, growing into giants with unending resources. It puts pressure on small dealerships who struggle to stay relevant […]
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newscast

How Small Dealers Can Compete with Large Dealer Groups | Three...

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On today's CBT Newscast for Friday, July 28th, 2017: What a mystery shopping study reveals about dealership processes Joe talks to Steve Finlay about a recent...