AutoNation announced on that CEO Mike Jackson, 70, will be stepping down on March 11, and turning over the reins of the nation’s largest auto group to Carl Liebert, 53....
What comes to mind when you hear of Facebook? Do you define it as just a social network? A platform for telling others about your dealership, or a robust tool...
ATLANTA, 2019 – American drivers spend on average more than 290 hours behind the wheel each year, according to the AAA Foundation for Traffic Safety survey data[1]. With so much time spent in...
ATLANTA, Feb. 28, 2019 -- LivePerson Automotive and Cox Automotive announced today that consumers using Cox Automotive Digital Retailing applications will now be able to contact dealers through live chat...
The F&I office is the lifeblood of the dealership. With the race to the bottom on price, dealers need to make up the profit on the back end. The pressure is...
Businesses that last share common traits. For example, they have written ownership agreements with key terms; they are structured to prevent conflicts and disputes between co-owners; and they have planned...
On today’s show, we welcome back Joseph Michelli, customer service expert and New York Times best-selling author, to discuss how your dealership can develop a worthwhile customer service strategy.
VIDEO TRANSCRIPT:
Joseph Michelli:...
Consumer Reports (CR) has released its 2019 list of recommended vehicles, and Subaru has come out on top. The determination for the annual list is made after testing numerous features...
The automotive industry is running toward a problematic shortage. According to information from the US Bureau of Labor Statistics, by 2026, the automotive repair industry will need 46,000 more service...
Last week the Federal Reserve Bank of New York revealed that auto loan delinquencies rose significantly in the past year. According to their data, while the overall rates remain well...