Home Authors Posts by Glenn Pasch

Glenn Pasch

65 POSTS 0 COMMENTS
Glenn is a trainer at heart. He is a highly sought-after speaker, writer, coach and operations strategist, as well as a customer service fanatic. He has spoken throughout the U.S. and Canada, educating audiences on a variety of topics including business leadership, change management, digital marketing and the impact of this new technology on culture, business and society. Visit the website www.pcgcompanies.com
mappingvideo

Mapping Out the First and Last Hours of Your Day

 In auto retail, things can slip through the cracks during your process. Glenn Pasch suggests mapping out the first and last hours of your...
facebookvideo

Are Your Facebook Ads Clean?

 Are your Facebook ads clean? What does that even mean? On today's Tip of the Day, Glenn Pasch explains why images are important and why...
customersvideo

Do Your Customers Want to Tell People About You?

Everyone has a 'why buy' message. However, Glenn wants to know when your customers do business with you, do you make them feel good about...
questions

What is the Best Question to Ask to Improve Results

A new manager was hired to lead an underperforming team. Before the first meeting with the team, the owner of the company sat with...
salespeople

The One Question Most Salespeople Can’t Answer

What is the one question that most salespeople can't answer? Before I get to this, let me tell you the one question every salesperson...
communication

Keeping Online Communication Simple

Communicating with the online customer should be no different than when they’re in the showroom. There. Done. Period. I can stop writing now. But in reality,...

Do You Want A Quick Fix — Or Do you Want to Fix It?

When I was looking to improve my golf game (I could hack my way around the course but it was ugly) my coach asked...
social media advertisingvideo

Social Media Advertising

Does social media really help sell cars?  Glenn says “Yes”, but you have to know how to properly use it. 
friction

How to Remove Friction Between Teams

Recently I returned for a follow-up visit with a client where we had installed a new sales process for their team. Gathering a few...
Facebookvideo

How Facebook Awareness Campaigns Affect Your Audience

We’ve all heard about Facebook advertising.  One strategy you might not be aware is awareness ads.  Glenn explains how an awareness campaign can impact...
initial quality

J.D. Power’s 2020 Initial Quality Study Gives Insight into Customers’ Perceptions

The global leader in automotive insights, J.D. Power, has released the results of their 2020 Initial Quality Survey. The study has identified both Dodge...
sales

3 Ways to Dominate Car Sales in the “New Normal”

The Automotive industry has been turned upside down over the past 4 months and has pushed the future forward in regard to the way...
updates

Over-the-Air Updates are Coming – How It Will Affect Auto Retail

Over-the-Air (OTA)updates are set to become one of the most significant developments for the automotive industry in the next generation of cars. Mercedes-Benz and...
marketingvideo

Weekly Marketing Update with John Fitzpatrick – [7.3.20]

As part of today's broadcast on CBT News, we’re pleased to welcome back John Fitzpatrick, President and CEO of Force Marketing, who provides CBT...
weekend

Independence Day Weekend Car Sales Expected to Be High This Year

The Fourth of July auto sales are commonly seen as one of the four best times to buy a car during the year. Autotrader...

Why Dealers Should Concentrate on Experience, Not Price

On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....

Creating a Frictionless Online Car Buying Experience

There is still a lot unknown about how the Coronavirus will continue to affect American lives, industries, and consumerism. However, dealers can assume that...

Making the Commitment to Provide a Top-Tier Customer Experience

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the necessary changes to the customer experience brought...

May Kerrigan Report: How the Buy/Sell Market Fared in Q1

Today on CBTNews.com for Wednesday, June 10th, 2020: May Kerrigan Report: How the Buy/Sell Market Fared in Q1 Welcome to the Kerrigan Advisors Market Update with...