Glenn is a trainer at heart. He is a highly sought-after speaker, writer, coach and operations strategist, as well as a customer service fanatic. He has spoken throughout the U.S. and Canada, educating audiences on a variety of topics including business leadership, change management, digital marketing and the impact of this new technology on culture, business and society. Visit the website www.pcgcompanies.com
Employee turnover costs your dealership a lot in terms of production and lost revenue. Want to improve by attracting the top employees? Glenn has three things to focus on.
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It's...
On today's Tip of the Day, PCG Digital CEO Glenn Pasch explains how to effectively utilize your digital retailing tools by educating both customers and your staff on their potential...
Whether it's between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch goes over how to deal with...
Glenn Pasch offers a helpful tip to determine how efficient your salespeople are, in the CBT News Tip of the Day.
VIDEO TRANSCRIPT:
Hi, Glenn Pasch here with your CBT tip of...
On today's Tip of the Day, Glenn Pasch explains the difference between the installation of a service you've selected for your staff and actually implementing said service for long-term use.
In auto retail, things can slip through the cracks during your process. Glenn Pasch suggests mapping out the first and last hours of your day with a checklist to prevent...
Are your Facebook ads clean? What does that even mean? On today's Tip of the Day, Glenn Pasch explains why images are important and why you need to make sure your...
Everyone has a 'why buy' message. However, Glenn wants to know when your customers do business with you, do you make them feel good about their why buy? Are customers leaving...
A new manager was hired to lead an underperforming team. Before the first meeting with the team, the owner of the company sat with the manager and asked how he...
What is the one question that most salespeople can't answer? Before I get to this, let me tell you the one question every salesperson can answer. How many did you sell...