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Glenn Pasch

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Glenn is a trainer at heart. He is a highly sought-after speaker, writer, coach and operations strategist, as well as a customer service fanatic. He has spoken throughout the U.S. and Canada, educating audiences on a variety of topics including business leadership, change management, digital marketing and the impact of this new technology on culture, business and society. Visit the website www.pcgcompanies.com
customer service

Great Customer Experience Means Consistent Customer Service

I am Yankees fan and have been my whole life. Not just for these new “Judge & Stanton” years or even the “Jeter” years,...
sales processvideo

What’s Bogging Down Your Sales Process?

Most customers probably aren't ready to complete their car buying journey online, but they are trying to save time. On today's Tip of the...
salespeoplevideo

Preparing Your Salespeople to Communicate Virtually

On today's Tip of the Day, Glenn Pasch talks about the "virtual showroom" and how you should be preparing your salespeople and/or your BDC...
education

The True Cost of Education For Your Team

In every dealership or business, mine included, leaders analyze and wonder how an investment in ongoing education for employees impacts our bottom line. We...
customers

Is The Automotive Industry Forgetting How To Connect?

If you stay current with articles on marketing or business in general, you cannot miss the pundits discussing the new face of business –technology,...
turnover costsvideo

Attracting and Retaining Good Employees

Employee turnover costs your dealership a lot in terms of production and lost revenue. Want to improve by attracting the top employees? Glenn has...
digital

Effectively Using Digital Retailing Tools

On today's Tip of the Day, PCG Digital CEO Glenn Pasch explains how to effectively utilize your digital retailing tools by educating both customers...
frictionvideo

Getting Rid of Friction in the Dealership

 Whether it's between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch...
efficientvideo

How Efficient Are Your Salespeople?

 Glenn Pasch offers a helpful tip to determine how efficient your salespeople are, in the CBT News Tip of the Day. VIDEO TRANSCRIPT:  Hi, Glenn Pasch...
installationvideo

Installation vs. Implementation

On today's Tip of the Day, Glenn Pasch explains the difference between the installation of a service you've selected for your staff and actually...
Ira Wolfevideo

Ira Wolfe on Why Dealers Can’t Go Back to Business as Usual

"An Obituary for Normal", is how Ira Wolfe, founder and President of Success Performance Solutions, satirically introduces his thoughts about the state of 'normal'...
Gaudin Fordvideo

How Gaudin Ford is Bringing Remote Business to Customers’ Homes

Las Vegas, Nevada is largely an island unto itself, and in a city so reliant on tourism, the COVID-19 virus created an economic black...
marketing

Five SEO Trends for 2020 that Dealership Marketing Teams Need to Know

How do you expand the reach of your dealership's brand? In today's world of uncertainty, it has become crucial to tighten your marketing strategies...
digital business

How the Digital Business Transformation Could Affect Dealers

Digital selling has become a strategy that virtually every dealership has had to quickly implement since March this year. Cox Automotive rolled out Dealer...
VettXvideo

How Dealers Can Acquire Used-Car Inventory Quickly and Efficiently – Nick Patterson and Ryan...

With the inventory challenges facing the new car market, many dealers are putting their energy into bolstering their used-car departments. That means finding new...

The Characteristics that Define Truly Successful F&I Managers

Is there a reason why some F&I managers outperform by earning nearly double per car than what others do? Is it just the luck...

Staying Successful in the Showroom During COVID-19

On this week's episode of the Saturday Morning Sales Meeting, David Lewis talks about selling cars during the COVID-19 pandemic and some of the...

What Do Dealerships and Bank Conversions Have to Do With TikTok?

Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views....

Why Dealers Should Concentrate on Experience, Not Price

On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....