Automotive service centers have to stay on the cutting edge of automotive technology. An advancement the industry has been keeping an eye on in recent years is a trend toward...
After only four months of service, former AutoNation CEO Carl Liebert was replaced by Cheryl Miller on Monday, July 22nd. Miller has been with AutoNation for a decade and has...
As of the last Census in 2012, there are 85 million mothers in the United States with children under 18. While the talk about enhancing the dealership customer experience typically...
Nine cars were stolen off two lots in Jacksonville, Arkansas; close to $1 million in cars were stolen from dealerships in Franklin, Tennessee; and in Springfield, Michigan, thieves made off...
There are many opportunities for career growth in a dealership. Stories abound of managers who started out washing cars. If you know what you are doing, climbing the ladder is...
Contrary to popular belief, phone calls are still a crucial business engagement tool. In fact, according to the 2018 Autotrader Car Buyer Survey, the second most popular point of contact...
Chargeback. It’s the one word that sends chills down the spine of every F&I manager (or any salesperson for that matter). It can decimate a commission check, it can lead...
After all the technological advancements with handling internet leads, the auto industry is still far from perfect when it comes to handling inbound phone leads. According to CallSource and IHS/Polk...
What can auto dealers likely expect for the next five to ten years of the automotive industry? Well, looking at the data, two words come to mind: “more disruption.” This...
A winning personality. It might sound cliche, but studies have shown that personality is what separates the salespeople at the top from those on the bottom. Even among those with...